Customer Care, simplified.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

By continuing to browse and use the site (and failing to block and/or delete cookies using the methods explained below), you are agreeing to our use of cookies and to the storage of cookies on your device.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.


We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

A "session cookie" will expire at the end of your browsing session once you close your web browser, "persistent cookies" on the other hand have a set expiry date and will be stored on your computer until either this date is reached, or you delete your cookies using your browser settings.


COOKIES WE USE

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CookieNamePurposeMore information
Google Analytics_gaThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.http://www.google.com/analytics/learn/privacy.html
clixifix® Session_rpit_session
  • Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests
  • Recognise you when you return to our site.
  • Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. 
If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim
http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Except for essential cookies, all cookies will expire after you end your session.


THIRD-PARTY COOKIES

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You should check the privacy policy of the relevant website for more information.


BLOCKING COOKIES

The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will allow you to block or delete cookies from being installed on your device via your browser settings. Depending on your browser, further information can be obtained via the following links:

Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser.

Please be aware that restricting the use of cookies may impact on the functionality of our site.

For more information on cookies and how they work, please visit http://www.allaboutcookies.org