Product Support 

At clixifix® we are fanatical about our support and are dedicated to providing market leading support for our users.  

Should you need assistance, the clixifix® Customer Success team are available for live online chat during office hours and phone support with vast expertise in tech support and customer care in the construction sector via our support portal (http://help.clixifix.com/support/home).

If you require assistance outside of business hours, you’ll find our knowledge base as well as many helpful articles, videos and user support forums.  

You can also raise a support ticket here and rest assured that your query will be actioned as soon as possible. 

Don't just take our word for it though. Find a selection of our users feedback on our support and advice below.


I would recommend clixifix®… We enjoy working with the clixifix® team and I would recommend them without hesitation because of their ability to listen and to work closely alongside you to tailor solutions to meet your needs. I know if I need any help or advice their speed of response to any queries is excellent. It’s obvious from the start that the team behind clixifix® understands what’s required when working in customer care.

Natalie Mills @ Argent

My email was responded to very quickly; a web demo was arranged and was delivered with clarity and knowledge. All questions (and there were many) were answered with patience and understanding. Everyone is helpful and professional. There is nothing to dislike. I was impressed by its simplicity but also by its capabilities. 
Everyone that I dealt with was very professional and knowledgeable about the product. The web demo was exceptional OUTSTANDING It was absolutely simple from start to finish, nothing was too much trouble. Everyone that I dealt with was very knowledgeable. 10 out of 10

Lynn Stancliffe @ Duchy


I just want to say thanks for all your help and support over the last few years, it is greatly appreciated and I will be sure to recommend Clixifix to anyone looking for a customer care software.

Georgie Williams @ Gus Robinsons After care.

The ongoing support from James and the clixifix® team has been fantastic.

David Dickson @ GentooTolent

Very good, very fast to respond to a query or question. The team are also very open and accessible for talks around development or assistance with system use. If someone externally did ask me for info on clixifix, I would highly recommend your service and system to other companies if asked.

Terry Raymond @ Pocket

James and his team made the transition very easy for Taggart Homes. 
We look forward to continued success Clixifix.

Ryan Byrne @ Taggart Homes

The clixifix® team are always on hand with any problem we may encounter, they are always very helpful and very quick to respond and resolve any issue as soon as possible.

Sadie Hopkins @ RGB Group

The clixifix® team is really helpful and efficient. We receive a regular newsletter of changes to the system and new features. The team is very receptive to feedback and ideas for new requirements such as a mobile version of the site to be used on the move. 
Both Claire & Clair in the clixifix® team are extremely helpful, no matter what our query is. We genuinely feel like our business is valued and they are willing to spend time to sort out any issue we have.

Helen Blackburn @ Strategic Team Group

After exploring the system with James, I was very impressed at the speed that everything clicked into place and was set up and ready to go. 
We were concerned about our Historical data but the team at clixifix handled all of this for us from the outset. 
It’s obvious that the system has been developed by a team who has a great understanding of Customer Care in our industry.

Andrew Lofthouse @ RENAKER BUILD LIMITED

Very helpful when calling in and the portal is also very useful. 
The process was very easy and straight forward. It was great to have a dedicated key account manager to support us through the initial implementation.

Sarah Doyle @ Gentoo Homes

Thanks James - you are a star – this is a great help.

Paula Carroll @ Galliford Try Partnerships SW

Would definitely recommend Clixifix due to all of the above plus professional pleasant and helpful staff at the Clixifix Office.

Liz Hallam @ Fairgrove Homes


Hi Claire (H), I have heard all about the training today-it sounds like it was a huge success. A big thank you.
You guys are the best!   

Juliet Self @ ballymore.