At 3West a brilliant Customer Experience is at the centre of what we do. The use of Clixifix within our business is a key part of this, making it easy for our customer to contact us and enabling an efficient and professional response from the whole team including our sub-contractors and suppliers. Colin Palmer, Director
Founded in 2021 by Colin Palmer and James Fowler, 3West Group is a privately owned house builder specialising in creating quality new build developments in the South West.
3West are putting their customers at the heart of all they do and this is reflected in their decision to implement clixifix®. New residents will enjoy access to a dedicated portal enabling them to access key information about their new home, review meter readings and log any snags/defects that arise naturally in any new build home post occupation.
The dedicated site and back office team at 3West Group will all be on 1 reporting channel so any conversations and activities can be seen across the team ensuring communication between all stakeholders is up to date first time, every time.
Delivering excellent customer experience is also reliant on communication threads with supply chain. The contracts working with 3West Group also have easy access to their jobs, and can provide clear updates and sign off all in 1 place.
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