Ben Bailey Homes
We have teamed up with clixifix® to streamline our current after sales procedures, with a view to improving our efficiency in dealing with customers and enabling us to offer a better quality service and speed up our aftersales process. Laura Mead, Sales Manager
Launched in 1937 by Ben Bailey himself, Mexborough-based Ben Bailey Plc was Yorkshire's largest independent house builder, developing more than 700 homes a year when acquired by Gladedale in 2007.
Following the takeover and a subsequent rebrand, the Ben Bailey name disappeared completely from the construction industry.
However in 2017, Jon Bailey - grandson of Ben Bailey and now director and board member at Conroy Brook - and his fellow directors decided to approach the current owners and ask to buy back the name.
The deal was done and now Ben Bailey is firmly in the Conroy Brook Group fold, and in 2018 launched its first development - HighFields in Clowne, Derbyshire.
Jon Bailey said: "The whole Bailey family is delighted to see Ben Bailey Homes return under the ownership of a private family-owned company which has a customer focused culture and a track record of building top quality homes in Yorkshire."
Family homes built to the highest quality standards, by time-served craftsmen. That's what you can expect from a new build home by Ben Bailey.
They build better homes for their customers, with both interiors and exteriors designed to fit their lifestyle.
Exemplary customer service and a true hands-on approach are key to ensuring each and every customer has an exception Ben Bailey Homes experience.
Sales Manager Laura Mead said: "We have teamed up with clixifix® to streamline our current after sales procedures, with a view to improving our efficiency in dealing with customers and enabling us to offer a better quality service and speed up our aftersales process."
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Very happy with the training received from clixifix®, and looking forward to starting using the system. It will help my work load massively, and make things much easier for our department
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“Life Less Ordinary understand that buying a new home doesn’t stop once you move in are making further investment into their customer experience by subscribing to clixifix®”
HCT Homes Ltd is an experienced and fast-growing UK Property Developer with a solid track record of delivering quality residential property developments.
...Strongly recommend... we are already seeing efficiency benefits across our team.
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Wiggett Homes is the private residential development side of the business, working across the North West of England.
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T A Fisher is a diversified privately-owned property company with more than a century's tradition and a first-class reputation
I was impressed by its simplicity but also by its capabilities. Everyone that I dealt with was very professional and knowledgeable about the product. The web demo was exceptional.
We now manage defects more effectively and efficiently as a team as it’s so much more transparent and easy...
Acorn Cardiff’s philosophy of a bespoke approach to each project means that they produce well considered homes that are absolutely right for the location
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Peter Ward Homes have been building quality new residential properties since 1978 in East Yorkshire and North Lincolnshire.
Would you recommend clixifix to other house builders? I would, it has never let us down. It is a superbly easy system to set up and use.
Kendrick Homes deliver quality new Homes in outstanding locations across the West Midlands, Staffordshire, Warwickshire and Worcestershire in the UK.
The integrated structural design facilitates the assembly of buildings up to 24 stories high without the requirement for a secondary structural support system
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Amps Electrical Limited are electrical installation and engineering contractors covering Buckinghamshire, Northamptonshire, Hertfordshire and Oxfordshire. We do a high quality, professional job and provide all our clients with excellent customer service.
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Court collaborates to make property projects happen. As a dynamic and experienced team with a network of trusted collaborators and investors, Court has a proven portfolio of successful developments across Greater Birmingham.
My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix now!
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Award winning construction Company in Essex, delivering superior commercial and residential building solutions.
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Our team are committed to delivering excellence through every step of the home buying journey and beyond. The service does not end when we hand over the keys, Clixifix is a centralised online platform enabling all customer care issues to be logged and accessed by our purchasers, customer care team and contractors. One that promotes collaboration to quickly and effectively find the best solution to any issues raised.
Francis Jackson Homes is a family owned housebuilding company specialising in well built traditional homes across the South Midlands.
Ballymore are an international property development company with a reputation for innovative projects that push boundaries and energise cities.
An award-winning developer who has built homes for some of the most discerning purchasers from around the world.
I have been looking for a simple to use system to track the progress of snagging items from our developments alongside the issues our customers raise in the first few days of living in their new homes. clixifix® meets this need whilst giving our contractors and customers easy access to enable them view the progress and details as well.
clixifix® automates much of what was once quite a labour intensive process of defect diagnosis, scheduling relevant subcontractors, and remediation. Most importantly it helps also helps manage the expectations of new residents.
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Established in 1992, Fermac Properties has worked all over Northern Ireland, across the Residential, Commercial and Civic sectors.
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At Dickie and Moore Homes, we are able to offer a level of service and care that goes above and beyond other housebuilders
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Q. How has clixifix® changed your customer care approach? ''It is much easier to go back to residents on defects and queries as most of the updates are already within clixifix®– much more efficient for our team.''
A provider of housing & community services, offering support to people in all areas and stages of life and circumstance.
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire.
We put our customers at the heart of everything we do. clixifix® will be an integral part of our future.
“Customers are the life blood of our business and by investing in the Clixifix software solution it means we have the ability to enhance and streamline our after care service.”
''After significant research we choose clixifix, the clixifix team made the building and implementation of the system seamless.”
We chose to implement clixifix as it’s one of the best aftercare management systems on the market. We aim to take our processes and procedures to the next level and this system will help to ensure our purchasers receive the very best aftercare service possible.
As a Business, we are very excited to be rolling out our new Customer Care Portal throughout October, in association with the clixifix® Team. It is clear that clixifix® will support our valued Customers & Supply Chain, further underpinning Gilbert & Goodes commitment to providing excellent Customer Care.
Pobl, a group of companies offering homes and support that make a real difference. “Pobl” is Welsh for “people”. Their name recognises that what matters most to them are the individuals, families and communities they serve, the people they work with and the talented, committed people who deliver their services.
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G&W McTaggart Ltd was formed by brothers George and Willis McTaggart from Dalry (Scotland) in 1946 and the brothers built their first house shortly after.
Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings. The company has its head office in Castlefield, Manchester, but works across the United Kingdom.
We had been using an alternative tracking system as a way of tracking our defects which was very labour intensive and difficult to monitor. As the number of units per site has grown we needed to find a more efficient way of managing our defects management process. clixifix has been instrumental in achieving our goals of a streamlined system and offering excellent Customer Care. The implementation of clixifix was seamless and I have been very impressed with the team and their support
“We look forward to adopting clixifix® to help us help our buyers to settle comfortably into their new homes, with the knowledge that any issues which do arise can be reported and resolved quickly and efficiently.”
We have chosen clixifix® to streamline this process, it means enquiries are more efficiently dealt with, customers are able to easily access information about their enquiry, as well as other important property information.
We chose Clixifix to provide our clients and client agents with a transparent and reactive system for reporting and managing defects, together with providing us with the ability to manage cost, time and performance of our own staff and subcontractors”
Sandway Homes were signposted to clixifix® by our Building Contractor due to its reputation as a defect rectification platform and its ease of access and ‘usability’ across all stakeholders.
We are always looking to improve our customers’ experience; so clixifix® was a no brainer to help us better our aftercare service.
“We’re building more homes in our current three-year strategy than we did over the previous 15 years combined. With 300 new-build homes due to deliver this year alone, we needed a robust system to help us manage this growth. Moving into your new home should be an exciting and smooth experience and, as ambitious as we are about development, offering excellent customer experiences is very important to us, so we’re planning to use clixifix® to enhance the way we resolve any defects and to help us focus on continuous improvement. We’re looking forward to a long and successful partnership.”
‘We’ve listened to our clients and found clixifix® offers a modern-day solution to customer care and a way of providing clear communication channels to our customers and subcontractors in relation to issues with a property’.
Arbora Homes has been looking for an efficient and easy to use system to improve the quality of our aftercare service which we believe to be of upmost importance to our homeowners. Clixifix is what we had been searching for! We are looking forward to rolling out the Customer Care Portal over the next few weeks.
With our business going through substantial growth, we needed a robust CRM system that not only we could rely on, but our customers also. clixifix® allows us to capture all sections of the customer journey from handover and snagging, through to the end of the DLP. Keeping track of all details in a central location with date and time stamp is also a great feature for accuracy and ownership. The introduction of clixifix® in our business will allow us to efficiently manage the process of defect rectification.'
When it comes to customer care, we never forget that the sales process doesn’t end with you moving in; our Customer Charter sets out the high level of service and responsibilities you can expect.
We're a leading housing association with a clear social purpose, providing homes and services people want and can afford.
A S Homes (Scotland) Ltd has established an excellent reputation for the development of niche housing projects featuring well-designed, high specification homes.
Peveril Homes has over 30 years of high-quality traditional house-building experience.
We specialise in working with housing associations and local authorities to create new affordable homes which people aspire to live in.
Blue Cedar Homes specialises in providing distinctive homes for people who want to get the most out of their retirement and value the quality of their living environment.
We look forward to using clixifix® to streamline and simplify the snagging process on our developments
Mulbury are an award-winning developer with specialist divisions in affordable homes, care, city, residential and land procurement.