An award-winning, Manchester-based, family owned construction organisation focused on a single vision – to “improve lives” by developing and constructing inspiring places in which people live, work and play. Amanda Royle, Customer Care
Casey are an award-winning, Manchester-based, family owned construction organisation focused on a single vision – to “improve lives” by developing and constructing inspiring places in which people live, work and play. They have a £60m turnover, strong balance sheet (4A1 Dun and Bradstreet Rating), large direct workforce and a dynamic team covering the following sectors:
* Main Contracting – New Build, Refurbishment and Maintenance (Sectors - Commercial, Retail, Fit Out, Public Realm, Industrial, Civil Engineering, Residential, Leisure, Healthcare, Education),
* Property Development, Property Investment and Portfolio Management.
* Plant Hire and Waste Management
P Casey and Company Ltd is a major North West construction company that puts the community at the core of its business. For almost 50 years, Casey has built a strong track-record as the leading name in community construction and refurbishment in Manchester and the North West of England.
With their public sector housing, education, public building and healthcare projects as well as private commercial works, innovation has been central to our success. With Casey, clients are safe in the knowledge that they have the expertise and experience to provide a turn-key service for every type and size of construction project.
Better housing, better social environments and a better standard of living help create communities that are better integrated and that enjoy a heightened sense of unity. That’s why Casey has always placed such importance on its three central principles:
-Preserving the environment
-Commitment to quality
-Caring for the community
Casey has always been aware of the fact that it is necessary to deliver a first-class product on time, within budget and with the highest regard for quality, safety and customer satisfaction. The sectors in which Casey works are very different to when the company was formed over four decades ago, but the leadership of its founder, Peter Casey, has meant that the company has stayed at the forefront of changing practice.
Casey are uniquely well equipped to take care of our clients' property and land requirements from design to completion and beyond. The Group’s individual companies and subsidiaries each have their own specific focus and are resourced by staff with specialist skills. While each company operates independently, they are all intrinsically linked and regularly work closely together. This gives the Group the ability to successfully deliver a wide range of projects, offering a seamless joined-up approach across all areas of expertise.
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Very happy with the training received from clixifix®, and looking forward to starting using the system. It will help my work load massively, and make things much easier for our department
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I was impressed by its simplicity but also by its capabilities. Everyone that I dealt with was very professional and knowledgeable about the product. The web demo was exceptional.
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Would you recommend clixifix to other house builders? I would, it has never let us down. It is a superbly easy system to set up and use.
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My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix now!
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Award winning construction Company in Essex, delivering superior commercial and residential building solutions.
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GRIGGS are passionate about creating your new home. Operating within North London and the Home Counties, combining inspirational design and expertise with developing new homes in premier locations.
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Francis Jackson Homes is a family owned housebuilding company specialising in well built traditional homes across the South Midlands.
Ballymore are an international property development company with a reputation for innovative projects that push boundaries and energise cities.
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I have been looking for a simple to use system to track the progress of snagging items from our developments alongside the issues our customers raise in the first few days of living in their new homes. clixifix® meets this need whilst giving our contractors and customers easy access to enable them view the progress and details as well.
clixifix® automates much of what was once quite a labour intensive process of defect diagnosis, scheduling relevant subcontractors, and remediation. Most importantly it helps also helps manage the expectations of new residents.
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Q. How has clixifix® changed your customer care approach? ''It is much easier to go back to residents on defects and queries as most of the updates are already within clixifix®– much more efficient for our team.''
A provider of housing & community services, offering support to people in all areas and stages of life and circumstance.
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We put our customers at the heart of everything we do. clixifix® will be an integral part of our future.
“Customers are the life blood of our business and by investing in the Clixifix software solution it means we have the ability to enhance and streamline our after care service.”
''After significant research we choose clixifix, the clixifix team made the building and implementation of the system seamless.”
We chose to implement clixifix as it’s one of the best aftercare management systems on the market. We aim to take our processes and procedures to the next level and this system will help to ensure our purchasers receive the very best aftercare service possible.
As a Business, we are very excited to be rolling out our new Customer Care Portal throughout October, in association with the clixifix® Team. It is clear that clixifix® will support our valued Customers & Supply Chain, further underpinning Gilbert & Goodes commitment to providing excellent Customer Care.
Pobl, a group of companies offering homes and support that make a real difference. “Pobl” is Welsh for “people”. Their name recognises that what matters most to them are the individuals, families and communities they serve, the people they work with and the talented, committed people who deliver their services.
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Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings. The company has its head office in Castlefield, Manchester, but works across the United Kingdom.
We had been using an alternative tracking system as a way of tracking our defects which was very labour intensive and difficult to monitor. As the number of units per site has grown we needed to find a more efficient way of managing our defects management process. clixifix has been instrumental in achieving our goals of a streamlined system and offering excellent Customer Care. The implementation of clixifix was seamless and I have been very impressed with the team and their support
“We look forward to adopting clixifix® to help us help our buyers to settle comfortably into their new homes, with the knowledge that any issues which do arise can be reported and resolved quickly and efficiently.”
We have chosen clixifix® to streamline this process, it means enquiries are more efficiently dealt with, customers are able to easily access information about their enquiry, as well as other important property information.
We chose Clixifix to provide our clients and client agents with a transparent and reactive system for reporting and managing defects, together with providing us with the ability to manage cost, time and performance of our own staff and subcontractors”
Sandway Homes were signposted to clixifix® by our Building Contractor due to its reputation as a defect rectification platform and its ease of access and ‘usability’ across all stakeholders.
We are always looking to improve our customers’ experience; so clixifix® was a no brainer to help us better our aftercare service.
“We’re building more homes in our current three-year strategy than we did over the previous 15 years combined. With 300 new-build homes due to deliver this year alone, we needed a robust system to help us manage this growth. Moving into your new home should be an exciting and smooth experience and, as ambitious as we are about development, offering excellent customer experiences is very important to us, so we’re planning to use clixifix® to enhance the way we resolve any defects and to help us focus on continuous improvement. We’re looking forward to a long and successful partnership.”
‘We’ve listened to our clients and found clixifix® offers a modern-day solution to customer care and a way of providing clear communication channels to our customers and subcontractors in relation to issues with a property’.
Arbora Homes has been looking for an efficient and easy to use system to improve the quality of our aftercare service which we believe to be of upmost importance to our homeowners. Clixifix is what we had been searching for! We are looking forward to rolling out the Customer Care Portal over the next few weeks.
With our business going through substantial growth, we needed a robust CRM system that not only we could rely on, but our customers also. clixifix® allows us to capture all sections of the customer journey from handover and snagging, through to the end of the DLP. Keeping track of all details in a central location with date and time stamp is also a great feature for accuracy and ownership. The introduction of clixifix® in our business will allow us to efficiently manage the process of defect rectification.'
We at Morlich Homes decided to look into clixifix after some fantastic feedback during some NHBC training sessions. From the initial one to one sessions with Fiona we knew that there was a part of the process that we were missing at Morlich that we could tie together so simply with the right tool. clixifix has been that tool, its straight forward to use and understand, holds all the relevant data in one area and its available at the click of a button when you need it. We are very much looking forward to the positive impacts and changes it will make to the after sales process
"When you buy a home, even a Gray Homes one, there may be snagging issues. We are delighted to announce today that our customers are going to be supported by clixifix® Customer Care, simplified software after settlement."
"In the end it was just as much the clixifix® team as it was their product that made it easy for us to sign on the dotted line."
Gade Homes has a well-earned reputation as a quality house builder in both urban and rural locations.
When it comes to customer care, we never forget that the sales process doesn’t end with you moving in; our Customer Charter sets out the high level of service and responsibilities you can expect.
With the business continuing to grow and move more to the housing sector we felt we needed a system that we could rely on with a proven track record. clixifix gives us the comfort and resources to capture and control all aspects from handover and snagging, through to the end of the defects period. Being able to control all details from a central location with full access to all sites without having to continue using several spreadsheets for different projects and maintaining is a great feature and will streamline our aftercare across the board on customer satisfaction.
We're a leading housing association with a clear social purpose, providing homes and services people want and can afford.
A S Homes (Scotland) Ltd has established an excellent reputation for the development of niche housing projects featuring well-designed, high specification homes.
Peveril Homes has over 30 years of high-quality traditional house-building experience.
We specialise in working with housing associations and local authorities to create new affordable homes which people aspire to live in.
Blue Cedar Homes specialises in providing distinctive homes for people who want to get the most out of their retirement and value the quality of their living environment.
We look forward to using clixifix® to streamline and simplify the snagging process on our developments
Mulbury are an award-winning developer with specialist divisions in affordable homes, care, city, residential and land procurement.