Dickinsons Plumbing & Heating
Having being established for 20 years, Dickinson are one of the largest plumbing and heating contractors in the Yorkshire region. Dickinsons Plumbing and Heating, Customer Care
Having being established for 20 years, Dickinson are one of the largest plumbing and heating contractors in the Yorkshire region, and pride themselves upon being able to deliver a first class service to their new build clients both from private and social backgrounds.
After originally receiving job instructions from other clixifix clients, Dickinson's decided to explore our award winning platform in more detail as an in-house option to help manage the organisation of work orders received.
Dickinsons are dedicated to delivering a full plumbing and heating service to the house builder to enable them to meet modern day construction contracts both financially and environmentally, whilst ensuring Health and Safety standards.
Services offered include
Full design service
Full supply and fit service
Value engineering of projects
Mechanical Heat Recovery
Renewable technology – Solar/Biomass
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Q. How has clixifix® changed your customer care approach? ''It is much easier to go back to residents on defects and queries as most of the updates are already within clixifix®– much more efficient for our team.''
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Pobl, a group of companies offering homes and support that make a real difference. “Pobl” is Welsh for “people”. Their name recognises that what matters most to them are the individuals, families and communities they serve, the people they work with and the talented, committed people who deliver their services.
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We had been using an alternative tracking system as a way of tracking our defects which was very labour intensive and difficult to monitor. As the number of units per site has grown we needed to find a more efficient way of managing our defects management process. clixifix has been instrumental in achieving our goals of a streamlined system and offering excellent Customer Care. The implementation of clixifix was seamless and I have been very impressed with the team and their support
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We have chosen clixifix® to streamline this process, it means enquiries are more efficiently dealt with, customers are able to easily access information about their enquiry, as well as other important property information.
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Sandway Homes were signposted to clixifix® by our Building Contractor due to its reputation as a defect rectification platform and its ease of access and ‘usability’ across all stakeholders.
We are always looking to improve our customers’ experience; so clixifix® was a no brainer to help us better our aftercare service.
“We’re building more homes in our current three-year strategy than we did over the previous 15 years combined. With 300 new-build homes due to deliver this year alone, we needed a robust system to help us manage this growth. Moving into your new home should be an exciting and smooth experience and, as ambitious as we are about development, offering excellent customer experiences is very important to us, so we’re planning to use clixifix® to enhance the way we resolve any defects and to help us focus on continuous improvement. We’re looking forward to a long and successful partnership.”
‘We’ve listened to our clients and found clixifix® offers a modern-day solution to customer care and a way of providing clear communication channels to our customers and subcontractors in relation to issues with a property’.
Arbora Homes has been looking for an efficient and easy to use system to improve the quality of our aftercare service which we believe to be of upmost importance to our homeowners. Clixifix is what we had been searching for! We are looking forward to rolling out the Customer Care Portal over the next few weeks.
When it comes to customer care, we never forget that the sales process doesn’t end with you moving in; our Customer Charter sets out the high level of service and responsibilities you can expect.
With our business going through substantial growth, we needed a robust CRM system that not only we could rely on, but our customers also. clixifix® allows us to capture all sections of the customer journey from handover and snagging, through to the end of the DLP. Keeping track of all details in a central location with date and time stamp is also a great feature for accuracy and ownership. The introduction of clixifix® in our business will allow us to efficiently manage the process of defect rectification.'
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A S Homes (Scotland) Ltd has established an excellent reputation for the development of niche housing projects featuring well-designed, high specification homes.
Peveril Homes has over 30 years of high-quality traditional house-building experience.
We specialise in working with housing associations and local authorities to create new affordable homes which people aspire to live in.
Blue Cedar Homes specialises in providing distinctive homes for people who want to get the most out of their retirement and value the quality of their living environment.
We look forward to using clixifix® to streamline and simplify the snagging process on our developments
Mulbury are an award-winning developer with specialist divisions in affordable homes, care, city, residential and land procurement.