Linden Homes (NorthEast)
Linden Homes are industry experts in delivering distinctive and diverse new homes in prime locations throughout the UK. Alison Carr, Head of Customer Care
From waterfront apartments such as Building Awards winner St Michael's Reach in Marazion to landmark regeneration projects such as Blue Ribbon Award winner Kingston Mills in Bradford-on Avon, Linden Homes' use of industry renowned architects means they create homes that are built to complement their surroundings without compromising on a unique attention to detail.
Linden aren't just passionate about building great looking homes, they're also dedicated to building the right homes for their customers delivered with exceptional service, while also contributing at the heart of local communities. Their team are focused on providing new opportunities, support for charity projects, engaging with local actions groups, delivering necessary skills, and working to deliver sustainable innovations.
Galliford Try is the name behind Linden Homes, and is one of the UK's leading housebuilding and construction companies, responsible for high-profile projects such as the All England Lawn Tennis Club roof at Wimbledon, the 2012 Olympic Village and the new Queensferry Bridge in Scotland.
As a business they pride themselves on values of excellence, passion, collaboration and integrity - demonstrating strong ethical standards with openness and honesty.
To continue in this way, it is important to them to continue to do what they say they will do.
Like what Linden Homes (NorthEast) are saying? Take a look at our other success stories
...once we decided to push the button on our plan, we were up and running in a matter of days.
We build well-designed, affordable homes for #firsttimebuyers in London. #HomesForLondoners #CityMakers
..conversation feature is extremely useful, it ensures that the whole team is fully informed.
Not to mention really user friendly! Highly recommend clixifix for efficient customer service and maintenance.
Galliford Try is a FTSE 250 business and one of the UK's leading Building and Construction Groups with annual revenues of £2.7 billion.
I would recommend clixifix to other builders as it is cutting edge technology, and much faster than other systems I have used.
clixifix has been an invaluable tool for me and my team, it’s a great way to log issues and keep track of defects.
Denmark & White Ltd - As an award winning contractor, they make a difference to peoples lives and strive to make a positive contribution to both industry and society in a socially and environmentally responsible manner.
We are incorporating clixifix into our business to accommodate our expanding client base and to help us improve our customer service.
Based in Newton Abbot, Baker Estates have a number of inspiring developments already underway throughout the South West, with further projects to be announced shortly.
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property.
We design all of our beautiful homes in-house and we employ local tradespeople to lovingly build our developments.
As an award-winning provider of homes, we seek to exceed the expectations of our customers and continuously improve upon the overall experience of all our stakeholders. For this reason, we have chosen to the use clixifix®.
Seddon is a family owned and managed business with a history spanning over 120 years and five generations of the Seddon Family.
Northumberland Estates is a privately owned family business which represents the business interests of the Duke of Northumberland and the Percy family.
Award winning specialist developer with a specific target of addressing the shortfall of mid-market homes in London.
Based in Bristol, Whitecroft Developments Ltd has built a reputation for outstanding attention to detail for both new build and conversion homes in Bristol, Bath & North East Somerset.
Chartway Group is a award winning Kent based construction and development company providing a range of construction services to deliver improved communities and environments.
We at Chapter Homes work hard to provide stylish, quality homes and firmly position ourselves as one of the region’s premier house builders.
Woodall Homes is a well-established, privately owned house builder, which has built up a first-class reputation in the house building industry, by successfully delivering high-quality homes across the Midlands
Established in 2017 by founding partners Ryan Byrne & Paul Doherty, Gaff is a young, dynamic property development company with a focus on high quality, small to medium sized residential schemes throughout Ireland and the UK.
Higgs Building Services who are based in Hoddesdon, Herfordshire are the result of 20 years experience within the property and construction industry.
We are a customer focused housebuilder providing every client with an opportunity to own a unique new home through our Your Bespoke Home service.
Brampton Valley Homes were established in February 2016, with a vision of building individual, bespoke homes with high quality materials and finish.
The team at Amherst Homes are committed to building homes to suit local people and communities because Amherst Homes is staffed and ran by local people from those very same communities.
Blueoak Estates are a bespoke property developer creating homes that are as individual as you. Collectively, the Blueoak founders have 80 years’ construction industry experience, working for some of the UK’s leading house builders.
Award winning Property developer Mandale Homes are a subsidiary of The Mandale Group. The Mandale Group is an established property developer and investor based in the North of England with over 30 Years experience in building accommodation from residential to offices, shops, leisure facilities and warehouses.
Bede Homes have been building homes in the North East since 2016. The company was set up by four experienced property professionals who want to build stunning, quality homes that owners can be proud of.
Roann Limited are the only dedicated high-rise residential and house builder worktop suppliers and installers in the UK.
FourM Drywall isn’t your run of the mill drylining company; they are a young, fresh, go-getting team based in the North East of England.
It's quick, it's simple and it's revolutionised the way we deal with our customer care issues!
The process was very easy and straight forward. It was great to have a dedicated key account manager to support us through the initial implementation.
Multiplex is a premier global construction company, shaping skylines and delivering iconic projects for over 55 years.
Story Homes provide high quality homes across Cumbria, the North West, the North East & Scotland
Southampton-based Drew Smith Group, part of the Galliford Try Group, is a diverse Construction, and Development business. Operating for over 25 years they have grown to become a leader in The South’s Construction and Development sectors
Module - AR deliver expert solutions within a variety of market sectors – Education, Healthcare, Rail, Commercial, Utilities, Waste and Petrochemical.
Having being established for 20 years, Dickinson are one of the largest plumbing and heating contractors in the Yorkshire region.
Poly Global’s ambition is to make significant investments into UK real estate across all sectors and markets. At the heart of this, remains our core driver – building environments designed to improve people’s lives.
Stack London is a Construction Management consultancy & Principal Contracting company specialising in the design and delivery of residential and mixed use development projects.
Lodha is a property developer creating exceptional design for almost four decades. In 2013, Lodha acquired its first London site. The UK headquarters are situated in St James’s Square close to Buckingham Palace.
Sunningdale House Developments are an independent company with considerable experience of building quality homes.
At Aequus, creating beautiful contemporary homes is their passion. Every project is undertaken with care, and overseen by their own dedicated experts.
At Wharfedale Homes they build design-led quality new homes in desirable locations across Yorkshire.
Ilke Homes are a multi award-winning, ground-breaking modular housing company, leading the way in modern methods of construction.
Torsion Group is a privately owned independent development & construction company offering a solutions-focused approach to delivering large accommodation based schemes covering student accommodation, care to residential and housing sections.
Russell Homes is an award-winning house builder which prides itself on building beautiful homes in great locations
AFG Scotland Ltd are a contract flooring company based in Glasgow, who have been providing flooring solutions for commercial, industrial and residential environments across Scotland and the UK, since 2005.
Woodhart Group provide a range of construction solutions through their dedicated specialist businesses of Construction, Carpentry, Lofts & Extensions and Scaffolding working for domestic, local authority or private sector clients.
Waterstone Homes is a member of the Jehu family of companies and prides itself on being a family owned business. The Jehu family has a tradition of building high quality homes that spans more than 80 years.
We would highly recommend Clixifix to other housebuilders. If, like us, you spent your days filling in Excel sheets, searching and finding emails to prove that snags were reported to the relevant contractors, you will love Clixifix.
Sisk is Ireland’s No1 provider of construction services with extensive operations across Ireland, the United Kingdom and mainland Europe.
Anthology London are experts in property development. Their team have vast experience in all areas of this dynamic industry, including construction, land acquisition, design, development, contracting and marketing.
Brookfield Properties is a fully-integrated, global real estate services company that provides industry-leading portfolio management and development capabilities across the real estate investment strategies of Brookfield Asset Management.
Century Facades Ltd is one of the UK’s most technically competent combined facade engineering and building facade contractors.
Ground Heat was established on the strength of 37 years experience within the heating industry in September 2006.
We’re constantly looking for ways to make life better, to help people Live Well ®. We’re always pushing boundaries to build better homes and a better world.
Acorn is an independent development and investment company that has successfully created a range of refurbished and new build mixed-use schemes for the residential and commercial sectors over the past 20 years.
Founded by Managing Director Simon Somerville-Large, Laragh Homes and Laragh Partnerships are the trading companies for Laragh House Developments Ltd.
Sharing a Vision - Specialists in all sectors of development. Established in 1990, £500m+ developments completed to date.
Established in 2017, Domis Property Group is the parent company of Domis Construction and Domis Developments.
East Kent’s most recent residential developer is by no means new to building award-winning homes.
An award-winning, Manchester-based, family owned construction organisation focused on a single vision – to “improve lives” by developing and constructing inspiring places in which people live, work and play.
Russell WBHO is the new name for Russells Construction, after successfully merging with global construction giant WBHO. The organisation undertakes new build & refurbishment projects for developers and end users across the North West and beyond.
Building high quality, distinctive homes across Northamptonshire, Leicestershire and Warwickshire.
With over 30 years of experience, Hagan prides itself on offering affordable, quality and stylish home.
Backhouse is an independent, design-led housebuilder focused on creating and delivering aspirational and desirable homes for people to live in where communities can grow.
Blueprint is a developer that specialises in the development of sustainable homes and sustainable workspaces.
Henley is an efficient, progressive and design-led property development company, with a reputation for creating outstanding and award-winning homes, in and around London.
Thirteen are a caring landlord and housing developer, owning and managing more than 33,000 homes from North Tyneside to York, with the majority in the Tees Valley.
We are Lifestory, a passionate team of people with a wealth of experience in creating quality homes and with a dedication to listening to and understanding our customers so that we can delight them with our service.
Higgins Group Plc is one of the largest family-owned construction companies in South East England.
As one of Yorkshire’s newest housing developers, Caedmon Homes bring a refreshing energy to residential development in beautiful sought after locations across Yorkshire.
From land acquisition to fixtures and fittings a home built by Willan is designed for living.
We understand. And at Homes by Carlton we are proud to say that our award-winning homes offer you all that and more.
We put customers at the heart of our business, with superb levels of service at every stage of your journey.
Our ethos is rooted in our people, who are driven to transform our client’s environment through an honest and collaborative approach.
With almost 100 full time staff and a fleet of over 40 vehicles, South Electrical Ltd are one of the UK's dominate electrical contractors.
Runnymede applies the same care and attention to looking after our clients as we do into designing and building our homes.
Our aim is to support our business partners to deliver homes that will have a positive impact on the local communities in which we live & work.
Beechwood Estates have been in property development for over 30 years and we are proud to be an independent, family business
Bondgate Homes formed in 2018 and is operated by the expert property development team from Northumberland Estates.
At Erris Homes, we thrive on providing quality new homes for all types of modern families. After three successful developments in South and West Yorkshire, our vision remains the same - to continue building communities for the future.
Based in Hartlepool, Port Homes has developed a portfolio which reflects the aspirations of a wide range of home buyers.
We make technology-driven homes which provide the most efficient and economical way to live.
Hall & Co Property have been developing forward thinking residential and commercial property since 1998. Each home they build and each space they develop is treated as though it's one of their own.
At Candleston Homes, we pride ourselves on building and delivering high quality homes, designed to provide its residents the very best of life.
C&Q Homes is a brand new home building company founded on decades of construction experience and expertise.
Adderstone Living is the dedicated social housing division of Adderstone Group, one of the UK’s most well-established, privately owned residential and commercial property development and investment businesses.
We are a general contractor specialising in the provision of private housing, affordable housing, residential care facilities, special needs housing, student accomodation, medical facilities, office, retail and industrial accomodation.
Arch, has been established by Northumberland County Council as an arms-length development company to drive capital economic development, physical regeneration and business growth in Northumberland.
Established in the 1920s and responsible for many of the North East region’s most prestigious addresses, the Cussins marque has become synonymous with quality.
Vistry is a FTSE 250 housebuilding and construction group delivering industry leading performance in constructing a sustainable future.
Vistry is a FTSE 250 housebuilding and construction group delivering industry leading performance in constructing a sustainable future.
Constantine Building Services are a growing drylining contractor in the North East, working with a wide range of both national and regional housebuilders.
A dynamic Mechanical, Electrical & Public Health Services contractor focused on delivering first class customer service whilst continuously striving to excel.
We are a Domestic Electrical Contractor covering the North East and Yorkshire, specialising in the new build housing industry working for and with a varied client base of national and local house builders to local authorities and housing associations, carrying out installations on Bungalows, Houses and Apartments.
Very happy with the training received from clixifix®, and looking forward to starting using the system. It will help my work load massively, and make things much easier for our department
HG Construction is a main contractor and build partner working across the U.K. in residential, commercial, student accommodations and hotel sectors on projects of varying value.
Our design-led approach has seen us collaborate with the UK’s leading architects and produce schemes that blend thoughtful design and open spaces to create communities and homes people want to live in.
The PG Group is a Bristol based property developer with a wealth of experience in creating high quality yet affordable homes in Bristol and the surrounding areas.
Create.iF exists to to support Investors, Developers, Constructors and Business, from concept design through to completion.
“Life Less Ordinary understand that buying a new home doesn’t stop once you move in are making further investment into their customer experience by subscribing to clixifix®”
HCT Homes Ltd is an experienced and fast-growing UK Property Developer with a solid track record of delivering quality residential property developments.
...Strongly recommend... we are already seeing efficiency benefits across our team.
''Would definitely recommend clixifix due to all of the benefits outlined plus professional pleasant and helpful staff at the clixifix Office.''
Wiggett Homes is the private residential development side of the business, working across the North West of England.
“Our shared belief is that everyone should have access to quality, affordable homes.”
Vistry is a FTSE 250 housebuilding and construction group delivering industry leading performance in constructing a sustainable future.
T A Fisher is a diversified privately-owned property company with more than a century's tradition and a first-class reputation
I was impressed by its simplicity but also by its capabilities. Everyone that I dealt with was very professional and knowledgeable about the product. The web demo was exceptional.
We now manage defects more effectively and efficiently as a team as it’s so much more transparent and easy...
Acorn Cardiff’s philosophy of a bespoke approach to each project means that they produce well considered homes that are absolutely right for the location
All Saints Living build aspirational homes in the residential and commercial sectors across the UK.
"Our mission is to produce homes of the best design and quality of component and construction, combined with the widest customer choice and most customer focused service available in our market place" Kevin Marren (Founder)
Since 1989 Taggart have been creating luxury homes across the Country and beyond. Today they are Northern Irelands premier builder of quality finished homes and developments.
High Quality home builder in Yorkshire. Passionate about design and delivering the best standards in housing to our customers.
At Birtley Group we understand the building industry and we have seen it evolve and thrive over the years. That’s why every day our design teams work to maintain quality, solve problems, produce innovative products whilst complying with regulations.
Peter Ward Homes have been building quality new residential properties since 1978 in East Yorkshire and North Lincolnshire.
Would you recommend clixifix to other house builders? I would, it has never let us down. It is a superbly easy system to set up and use.
Kendrick Homes deliver quality new Homes in outstanding locations across the West Midlands, Staffordshire, Warwickshire and Worcestershire in the UK.
The integrated structural design facilitates the assembly of buildings up to 24 stories high without the requirement for a secondary structural support system
Every last detail of construction takes into account what our ageing population expects
Vision Homes specialise in residential new homes and premier property conversions in and around London.
Jackson & Jackson Developments own and manage a range of residential and commercial sites across the East Midlands, with a strong focus on our heartland of Lincolnshire.
Barnfield Homes offer an impressive collection of homes for sale in Lancashire from contemporary townhouses to sophisticated detached homes.
McCulloch Homes are a leading developer of high quality homes in the South East. Their commitment to detail from planning to completion is second to none and underpins their first class reputation in everything they do.
Amps Electrical Limited are electrical installation and engineering contractors covering Buckinghamshire, Northamptonshire, Hertfordshire and Oxfordshire. We do a high quality, professional job and provide all our clients with excellent customer service.
Gatsby Homes are a family inspired company, both in the formation structure of the company and the ethos of the homes we deliver. Based in the NE our intentions are to bring homes to the region that are of excellent design, built to an outstanding quality and being finished to the highest standards.
FEC is an international developer and operator of residential, hospitality, and commercial ventures. Since expanding from its Hong Kong roots, the Group has launched operations in 10 countries, with particular focus on mixed-use and residential developments in the Asian and Australian markets.
The Jehu Group is a third generation family owned business with over 80 years of successful trading history.
Rectory Homes have undertaken developments across a range of locations in Oxfordshire, Buckinghamshire, Surrey, Berkshire and Middlesex.
Court collaborates to make property projects happen. As a dynamic and experienced team with a network of trusted collaborators and investors, Court has a proven portfolio of successful developments across Greater Birmingham.
My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix now!
Specialists in complete solutions for registered providers. Lane End Construction build modern homes people want to live in, they are delivered on time, on budget and to the highest standards with safety as the top priority
Evera Homes are a housing developer with a difference – they are made up of four award winning Housing Associations (Cross Keys Homes, Longhurst, Hyde and Flagship Group).
Stonewood Partnerships, forms part of the housing development arm of the Stonewood Group. Born out of a desire to create high quality, innovative new homes of character and distinction. Stonewood Partnerships works in tandem with the group’s award-winning design & building subsidiaries to harness their architectural and construction expertise honed over 45 years.
Launched in 2016, Ward Homes Yorkshire is a new generation of independent house builder dedicated to uncompromising design and quality property development.
Award winning construction Company in Essex, delivering superior commercial and residential building solutions.
We have teamed up with clixifix® to streamline our current after sales procedures, with a view to improving our efficiency in dealing with customers and enabling us to offer a better quality service and speed up our aftersales process.
GRIGGS are passionate about creating your new home. Operating within North London and the Home Counties, combining inspirational design and expertise with developing new homes in premier locations.
Our team are committed to delivering excellence through every step of the home buying journey and beyond. The service does not end when we hand over the keys, Clixifix is a centralised online platform enabling all customer care issues to be logged and accessed by our purchasers, customer care team and contractors. One that promotes collaboration to quickly and effectively find the best solution to any issues raised.
Francis Jackson Homes is a family owned housebuilding company specialising in well built traditional homes across the South Midlands.
Ballymore are an international property development company with a reputation for innovative projects that push boundaries and energise cities.
An award-winning developer who has built homes for some of the most discerning purchasers from around the world.
I have been looking for a simple to use system to track the progress of snagging items from our developments alongside the issues our customers raise in the first few days of living in their new homes. clixifix® meets this need whilst giving our contractors and customers easy access to enable them view the progress and details as well.
clixifix® automates much of what was once quite a labour intensive process of defect diagnosis, scheduling relevant subcontractors, and remediation. Most importantly it helps also helps manage the expectations of new residents.
We’re a Shropshire-based housing developer dedicated to making the county a great place to live, building homes in which people can thrive and from which they can enjoy the many benefits of the local area.
Established in 1992, Fermac Properties has worked all over Northern Ireland, across the Residential, Commercial and Civic sectors.
Founded in 2006 by Gerard Price, Southampton based developer, Bargate Homes have gone from strength to strength. Boasting high quality homes in beautiful locations, they aim to act in a responsible, sustainable, safe & considerate fashion.
"At Mill Bay we put our heart and soul into our developments from initial design stage all the way through to build/sale completion."
At Dickie and Moore Homes, we are able to offer a level of service and care that goes above and beyond other housebuilders
"At Oakmere, our approach is driven by a wider vision. Our developments are about more than just building houses. They're about creating a quality home that you'll be proud to own. They're about building a community for generations to come."
Q. How has clixifix® changed your customer care approach? ''It is much easier to go back to residents on defects and queries as most of the updates are already within clixifix®– much more efficient for our team.''
A provider of housing & community services, offering support to people in all areas and stages of life and circumstance.
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire.
We put our customers at the heart of everything we do. clixifix® will be an integral part of our future.
“Customers are the life blood of our business and by investing in the Clixifix software solution it means we have the ability to enhance and streamline our after care service.”
''After significant research we choose clixifix, the clixifix team made the building and implementation of the system seamless.”
We chose to implement clixifix as it’s one of the best aftercare management systems on the market. We aim to take our processes and procedures to the next level and this system will help to ensure our purchasers receive the very best aftercare service possible.
As a Business, we are very excited to be rolling out our new Customer Care Portal throughout October, in association with the clixifix® Team. It is clear that clixifix® will support our valued Customers & Supply Chain, further underpinning Gilbert & Goodes commitment to providing excellent Customer Care.
Pobl, a group of companies offering homes and support that make a real difference. “Pobl” is Welsh for “people”. Their name recognises that what matters most to them are the individuals, families and communities they serve, the people they work with and the talented, committed people who deliver their services.
“Communication with tenants and contractors has vastly improved which has helped with KPI’s. Contractors respond much more efficiently to the tickets raised and jobs are completed more quickly.”.
Caddick Construction Ltd has built its exemplar reputation for delivering high quality new build, refurbishment and civil construction on a 42 year heritage.
G&W McTaggart Ltd was formed by brothers George and Willis McTaggart from Dalry (Scotland) in 1946 and the brothers built their first house shortly after.
Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings. The company has its head office in Castlefield, Manchester, but works across the United Kingdom.
We had been using an alternative tracking system as a way of tracking our defects which was very labour intensive and difficult to monitor. As the number of units per site has grown we needed to find a more efficient way of managing our defects management process. clixifix has been instrumental in achieving our goals of a streamlined system and offering excellent Customer Care. The implementation of clixifix was seamless and I have been very impressed with the team and their support
“We look forward to adopting clixifix® to help us help our buyers to settle comfortably into their new homes, with the knowledge that any issues which do arise can be reported and resolved quickly and efficiently.”
We have chosen clixifix® to streamline this process, it means enquiries are more efficiently dealt with, customers are able to easily access information about their enquiry, as well as other important property information.
We chose Clixifix to provide our clients and client agents with a transparent and reactive system for reporting and managing defects, together with providing us with the ability to manage cost, time and performance of our own staff and subcontractors”
Sandway Homes were signposted to clixifix® by our Building Contractor due to its reputation as a defect rectification platform and its ease of access and ‘usability’ across all stakeholders.
We are always looking to improve our customers’ experience; so clixifix® was a no brainer to help us better our aftercare service.
“We’re building more homes in our current three-year strategy than we did over the previous 15 years combined. With 300 new-build homes due to deliver this year alone, we needed a robust system to help us manage this growth. Moving into your new home should be an exciting and smooth experience and, as ambitious as we are about development, offering excellent customer experiences is very important to us, so we’re planning to use clixifix® to enhance the way we resolve any defects and to help us focus on continuous improvement. We’re looking forward to a long and successful partnership.”
‘We’ve listened to our clients and found clixifix® offers a modern-day solution to customer care and a way of providing clear communication channels to our customers and subcontractors in relation to issues with a property’.
Arbora Homes has been looking for an efficient and easy to use system to improve the quality of our aftercare service which we believe to be of upmost importance to our homeowners. Clixifix is what we had been searching for! We are looking forward to rolling out the Customer Care Portal over the next few weeks.
With our business going through substantial growth, we needed a robust CRM system that not only we could rely on, but our customers also. clixifix® allows us to capture all sections of the customer journey from handover and snagging, through to the end of the DLP. Keeping track of all details in a central location with date and time stamp is also a great feature for accuracy and ownership. The introduction of clixifix® in our business will allow us to efficiently manage the process of defect rectification.'
We at Morlich Homes decided to look into clixifix after some fantastic feedback during some NHBC training sessions. From the initial one to one sessions with Fiona we knew that there was a part of the process that we were missing at Morlich that we could tie together so simply with the right tool. clixifix has been that tool, its straight forward to use and understand, holds all the relevant data in one area and its available at the click of a button when you need it. We are very much looking forward to the positive impacts and changes it will make to the after sales process
"When you buy a home, even a Gray Homes one, there may be snagging issues. We are delighted to announce today that our customers are going to be supported by clixifix® Customer Care, simplified software after settlement."
"In the end it was just as much the clixifix® team as it was their product that made it easy for us to sign on the dotted line."
Gade Homes has a well-earned reputation as a quality house builder in both urban and rural locations.
With the business continuing to grow and move more to the housing sector we felt we needed a system that we could rely on with a proven track record. clixifix gives us the comfort and resources to capture and control all aspects from handover and snagging, through to the end of the defects period. Being able to control all details from a central location with full access to all sites without having to continue using several spreadsheets for different projects and maintaining is a great feature and will streamline our aftercare across the board on customer satisfaction.
We are delighted to be the first roofing company working alongside Clixifix and can’t thank them enough for their support to date
At 3West a brilliant Customer Experience is at the centre of what we do. The use of Clixifix within our business is a key part of this, making it easy for our customer to contact us and enabling an efficient and professional response from the whole team including our sub-contractors and suppliers.
“clixifix has been on our radar a while and we are delighted to have finally signed up. At Darcliffe we pride ourself on providing outstanding customer service and dealing with snags quickly and professionally, however as the business has grown it has become difficult to keep a close eye on snagging performance as residents could be sending us snags via many different avenues – I.e – sales manager, site managers, WhatsApp, email, text etc. By having clixifix in place, not only does it save us significant time in managing the snagging process, it enables us to have organised records under one roof as well as the ability to monitor performance of our subcontractors. Before clixifix was in place we were relying on our subbys to go and complete the job (most of the time we were not told if it was complete so just had to assume) whereas now, there will be a image and residents signature to complete the job. This will allow us to get back on track of dealing with Snags quickly but also provide our customers with the service we desire.”
“ Clixifix has been great, it has helped us streamline our job management, saving us a lot of admin time, one of my favourite features is the app contacting the customer to let them know we are on route. Clixifix has been really easy to implement, when u bring a system like this you are concerned with lost time on the front end but this hasn’t been the case. Which has been brilliant. Great system for our business “
When it comes to customer care, we never forget that the sales process doesn’t end with you moving in; our Customer Charter sets out the high level of service and responsibilities you can expect.
“Being a true advocate of clixifix®, having used it in a previous role, I was keen to implement clixifix® within Cube Homes Ltd. clixifix® is a collaborative web based system which allows all parties to communicate in real time therefore improving time spent searching for information and improving the overall customer experience... I especially find the reporting features extremely helpful to enable us to monitor KPIs, defect trends & contractor performance. Our journey to becoming live has been seamless from start to finish and Fiona was there every step of the way to provide guidance and support, going above and beyond to meet our requirements. I would not hesitate in recommending clixifix® to other Developers, House Builders & Housing Associations.
We're a leading housing association with a clear social purpose, providing homes and services people want and can afford.
A S Homes (Scotland) Ltd has established an excellent reputation for the development of niche housing projects featuring well-designed, high specification homes.
Peveril Homes has over 30 years of high-quality traditional house-building experience.
We specialise in working with housing associations and local authorities to create new affordable homes which people aspire to live in.
Blue Cedar Homes specialises in providing distinctive homes for people who want to get the most out of their retirement and value the quality of their living environment.
We look forward to using clixifix® to streamline and simplify the snagging process on our developments
Mulbury are an award-winning developer with specialist divisions in affordable homes, care, city, residential and land procurement.