Partner Construction
It's quick, it's simple and it's revolutionised the way we deal with our customer care issues! Leigh Cresswell, Managing Director
Case Study
In my time I've seen many changes and improvements within the industry but until I was introduced to clixifix, customer care issues and the processes to deal with them, were very much in the dark ages.
While other areas of the industry have moved on, this slow and tedious, but vital, process has been forgotten, ignored and swept under the carpet. Even as MD, I've encountered times when I've had to step in and tackle problems that had spiraled out of control simply because of people not communicating with each other. I would even go so far to say that I attribute my lack of hair to dealing (or not dealing) with customer care issues.
I began using clixifix® to address customer care issues and it's fair to say I haven't looked back since. It's an on-line cloud-based platform, which sounds complicated but believe me, it isn't. In layman's terms clixifix® is a bit like getting everyone concerned with the issue in question all together in one room and shutting the door until a resolution is agreed. Once an outcome is reached the problem can be quickly resolved. It's quick, it's simple and it's revolutionised the way we deal with our customer care issues.
Barry Smith.
Managing Director. Partner Construction.
Over the years I dread to think of the amount of time I've wasted
filing bits of paper, chasing sub-contractors, visiting tenants,
arranging meetings, chairing meetings, agreeing who is going to do what
for how much and when. And then trying to get everything in sync was a
complete nightmare. At times it felt was like I was trying to push water
uphill.
And yet, all this time could have been managed so much more efficiently if only a simple process existed that enabled all parties to communicate and collaborate together rather than the existing disjointed and fragmented approach.
Everyone with a good head for business knows that it's much easier
and more affordable to keep existing customers rather than find new
ones.
Yet nothing was being done to make customer retention easy.
And because of the massive amount of time saved using clixifix®, we
were able to pour our efforts into more productive areas of the
business. We were free to discuss new projects, seek out new
opportunities and build on our good reputation.
We now have happy
housing associations and happy employees. Plus our relationships with
our suppliers have got stronger as the system we have in place is a
slicker way of working that is more beneficial to them too.
All I need
now is for my hair to grow back.