RGB Group
clixifix® has dramatically changed the way we manage our customer care procedures. Sadie Hopkins, Aftercare.
Case Study
We have now been using clixifix® as our Customer Care programme for the past 6 months.
The programme has dramatically changed the way we manage our customer care procedures.
Prior to clixifix® we had a designated customer care manager who
handled all defects / faults via telephone, these were then relayed to
Sub-Contractors via the telephone.
The problem with this approach was that we had no record of the defect /
fault, we had no timescales in which to complete the job and it was not
a professional approach and all being conducted by telephone with no
physical record of the problem.
We now have a small team that manage our customer care via clixifix® ,
it’s simple. We log on each day see what tickets have been raised and
nominate a Sub-contractor to deal with the issue.
With clixifix® everything is clear to see, both for the Client and the Sub-contractors.
Sadie HopkinsADMINISTRATOR
www.rgb-group.org
RGB Plastering & Construction Ltd
RGB Developments (UK) Ltd
Unit 3, Monkmoor Construction Village, 292 Monkmoor Road, Shrewsbury, Shropshire, SY2 5TF
The problem with this approach was that we had no record of the defect /
fault, we had no timescales in which to complete the job and it was not
a professional approach and all being conducted by telephone with no
physical record of the problem.
We now have a small team that manage our customer care via clixifix® ,
it’s simple.
We log on each day see what tickets have been raised and nominate a Sub-contractor to deal with the issue.
With clixifix® everything is clear to see, both for the Client and the Sub-contractors.
Jobs are easy to manage, timescales can be put in place and once everyone is happy the job can be closed.
The clixifix® programme is very easy to use.
The clixifix® team are always on hand with any problem we may encounter,
they are always very helpful and very quick to respond and resolve any
issue as soon as possible.''
