Would you recommend clixifix to other house builders? I would, it has never let us down. It is a superbly easy system to set up and use. Geoffrey Taylor, IT Manager Shanly Group
Shanly Homes - An award-winning regional housebuilder in the South East, which since inception in 1969 has remained committed to developing high-specification, sustainable, architecturally innovative homes designed to complement the local environment and improve the quality of life for those who live there.
When you buy a Shanly Home, you can be confident that you are buying a home of excellent build quality and exquisite design.
How has clixifix changed the way your team manage your Customer Care procedures at Shanly Homes?
We now have a full history against all plots and everything is logged and easy to find. I can now easily review the historical information and all previous issues so can quickly understand why a customer is ringing.
How would you have previously compiled a plot history before clixifix was implemented?
Our team wouldn’t have been able to access this information. It would come from multiple sources and would have been time consuming to compile.
How has clixifix changed the way you manage the Sub-Contractors?
We have saved time chasing Sub-Contractors up over the phone as we can now easily view their job lists and send updates to Sub-Contractors and Site. The onsite teams can see at a glance whether they are performing to standard or not.
Since the development of their first home in 1969, they have remained committed to developing high-specification, sustainable, architecturally innovative homes, designed to complement the local environment and improve the quality of life for those who live there.
Their award-winning team of professionals take great pride in building attractive homes in desirable locations, enhancing landscapes and building communities across London and the South East. All of their new homes benefit from an industry recognised 10-year insurance-backed guarantee.
How much time would say the reporting suite has saved the team in compiling weekly reports?
The reporting suite saves us around 3 hours per week.
How have you found the support from the team at clixifix throughout your time as a customer?
What was your experience of the implementation of clixifix for you and your team?
Would you recommend clixifix to other house builders?
I would, it has never let us down. It is a superbly easy system to set up and use.
Geoffrey Taylor – IT Manager Shanly Group
24-26 Aylesbury End, Beaconsfield HP9 1LW
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Very happy with the training received from clixifix®, and looking forward to starting using the system. It will help my work load massively, and make things much easier for our department
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HCT Homes Ltd is an experienced and fast-growing UK Property Developer with a solid track record of delivering quality residential property developments.
...Strongly recommend... we are already seeing efficiency benefits across our team.
''Would definitely recommend clixifix due to all of the benefits outlined plus professional pleasant and helpful staff at the clixifix Office.''
Wiggett Homes is the private residential development side of the business, working across the North West of England.
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T A Fisher is a diversified privately-owned property company with more than a century's tradition and a first-class reputation
I was impressed by its simplicity but also by its capabilities. Everyone that I dealt with was very professional and knowledgeable about the product. The web demo was exceptional.
We now manage defects more effectively and efficiently as a team as it’s so much more transparent and easy...
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Since 1989 Taggart have been creating luxury homes across the Country and beyond. Today they are Northern Irelands premier builder of quality finished homes and developments.
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Peter Ward Homes have been building quality new residential properties since 1978 in East Yorkshire and North Lincolnshire.
Kendrick Homes deliver quality new Homes in outstanding locations across the West Midlands, Staffordshire, Warwickshire and Worcestershire in the UK.
The integrated structural design facilitates the assembly of buildings up to 24 stories high without the requirement for a secondary structural support system
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Rectory Homes have undertaken developments across a range of locations in Oxfordshire, Buckinghamshire, Surrey, Berkshire and Middlesex.
Court collaborates to make property projects happen. As a dynamic and experienced team with a network of trusted collaborators and investors, Court has a proven portfolio of successful developments across Greater Birmingham.
My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix now!
Specialists in complete solutions for registered providers. Lane End Construction build modern homes people want to live in, they are delivered on time, on budget and to the highest standards with safety as the top priority
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Award winning construction Company in Essex, delivering superior commercial and residential building solutions.
We have teamed up with clixifix® to streamline our current after sales procedures, with a view to improving our efficiency in dealing with customers and enabling us to offer a better quality service and speed up our aftersales process.
GRIGGS are passionate about creating your new home. Operating within North London and the Home Counties, combining inspirational design and expertise with developing new homes in premier locations.
Our team are committed to delivering excellence through every step of the home buying journey and beyond. The service does not end when we hand over the keys, Clixifix is a centralised online platform enabling all customer care issues to be logged and accessed by our purchasers, customer care team and contractors. One that promotes collaboration to quickly and effectively find the best solution to any issues raised.
Francis Jackson Homes is a family owned housebuilding company specialising in well built traditional homes across the South Midlands.
Ballymore are an international property development company with a reputation for innovative projects that push boundaries and energise cities.
An award-winning developer who has built homes for some of the most discerning purchasers from around the world.
I have been looking for a simple to use system to track the progress of snagging items from our developments alongside the issues our customers raise in the first few days of living in their new homes. clixifix® meets this need whilst giving our contractors and customers easy access to enable them view the progress and details as well.
clixifix® automates much of what was once quite a labour intensive process of defect diagnosis, scheduling relevant subcontractors, and remediation. Most importantly it helps also helps manage the expectations of new residents.
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Established in 1992, Fermac Properties has worked all over Northern Ireland, across the Residential, Commercial and Civic sectors.
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Q. How has clixifix® changed your customer care approach? ''It is much easier to go back to residents on defects and queries as most of the updates are already within clixifix®– much more efficient for our team.''
A provider of housing & community services, offering support to people in all areas and stages of life and circumstance.
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire.
We put our customers at the heart of everything we do. clixifix® will be an integral part of our future.
“Customers are the life blood of our business and by investing in the Clixifix software solution it means we have the ability to enhance and streamline our after care service.”
''After significant research we choose clixifix, the clixifix team made the building and implementation of the system seamless.”
We chose to implement clixifix as it’s one of the best aftercare management systems on the market. We aim to take our processes and procedures to the next level and this system will help to ensure our purchasers receive the very best aftercare service possible.
As a Business, we are very excited to be rolling out our new Customer Care Portal throughout October, in association with the clixifix® Team. It is clear that clixifix® will support our valued Customers & Supply Chain, further underpinning Gilbert & Goodes commitment to providing excellent Customer Care.
Pobl, a group of companies offering homes and support that make a real difference. “Pobl” is Welsh for “people”. Their name recognises that what matters most to them are the individuals, families and communities they serve, the people they work with and the talented, committed people who deliver their services.
“Communication with tenants and contractors has vastly improved which has helped with KPI’s. Contractors respond much more efficiently to the tickets raised and jobs are completed more quickly.”.
Caddick Construction Ltd has built its exemplar reputation for delivering high quality new build, refurbishment and civil construction on a 42 year heritage.
G&W McTaggart Ltd was formed by brothers George and Willis McTaggart from Dalry (Scotland) in 1946 and the brothers built their first house shortly after.
Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings. The company has its head office in Castlefield, Manchester, but works across the United Kingdom.
We had been using an alternative tracking system as a way of tracking our defects which was very labour intensive and difficult to monitor. As the number of units per site has grown we needed to find a more efficient way of managing our defects management process. clixifix has been instrumental in achieving our goals of a streamlined system and offering excellent Customer Care. The implementation of clixifix was seamless and I have been very impressed with the team and their support
“We look forward to adopting clixifix® to help us help our buyers to settle comfortably into their new homes, with the knowledge that any issues which do arise can be reported and resolved quickly and efficiently.”
We have chosen clixifix® to streamline this process, it means enquiries are more efficiently dealt with, customers are able to easily access information about their enquiry, as well as other important property information.
We chose Clixifix to provide our clients and client agents with a transparent and reactive system for reporting and managing defects, together with providing us with the ability to manage cost, time and performance of our own staff and subcontractors”
Sandway Homes were signposted to clixifix® by our Building Contractor due to its reputation as a defect rectification platform and its ease of access and ‘usability’ across all stakeholders.
We are always looking to improve our customers’ experience; so clixifix® was a no brainer to help us better our aftercare service.
“We’re building more homes in our current three-year strategy than we did over the previous 15 years combined. With 300 new-build homes due to deliver this year alone, we needed a robust system to help us manage this growth. Moving into your new home should be an exciting and smooth experience and, as ambitious as we are about development, offering excellent customer experiences is very important to us, so we’re planning to use clixifix® to enhance the way we resolve any defects and to help us focus on continuous improvement. We’re looking forward to a long and successful partnership.”
‘We’ve listened to our clients and found clixifix® offers a modern-day solution to customer care and a way of providing clear communication channels to our customers and subcontractors in relation to issues with a property’.
Arbora Homes has been looking for an efficient and easy to use system to improve the quality of our aftercare service which we believe to be of upmost importance to our homeowners. Clixifix is what we had been searching for! We are looking forward to rolling out the Customer Care Portal over the next few weeks.
With our business going through substantial growth, we needed a robust CRM system that not only we could rely on, but our customers also. clixifix® allows us to capture all sections of the customer journey from handover and snagging, through to the end of the DLP. Keeping track of all details in a central location with date and time stamp is also a great feature for accuracy and ownership. The introduction of clixifix® in our business will allow us to efficiently manage the process of defect rectification.'
When it comes to customer care, we never forget that the sales process doesn’t end with you moving in; our Customer Charter sets out the high level of service and responsibilities you can expect.
We're a leading housing association with a clear social purpose, providing homes and services people want and can afford.
A S Homes (Scotland) Ltd has established an excellent reputation for the development of niche housing projects featuring well-designed, high specification homes.
Peveril Homes has over 30 years of high-quality traditional house-building experience.
We specialise in working with housing associations and local authorities to create new affordable homes which people aspire to live in.
Blue Cedar Homes specialises in providing distinctive homes for people who want to get the most out of their retirement and value the quality of their living environment.
We look forward to using clixifix® to streamline and simplify the snagging process on our developments
Mulbury are an award-winning developer with specialist divisions in affordable homes, care, city, residential and land procurement.