Technology.Linked.Customer Care

Story Homes

Story Homes provide high quality homes across Cumbria, the North West, the North East & Scotland Tracy Calvert, Group Head of Customer Experience and Communications


Founded in 1987 by current CEO Fred Story, Story Homes is a housing developer that currently has 36 schemes in Cumbria, North West and North East England and southern Scotland.

With their mission being to design and build quality homes that people aspire to live in, they pride themselves on their build quality, customer service, community engagement, and continuous investment in their workforce and supply chain.

Story Homes are delighted that their commitment to building quality, high specification homes is consistently being recognised by a range of industry awards.

These acknowledgements include ‘Best Development’ by Premier Guarantee, UK Property awards and ‘Best House in Scotland’. These prestigious awards celebrate the very best of British business, of which they are proud to be a part.

Their commitment to customer service has seen the company achieve a five-star Home Builders Federation (HBF) Customer Satisfaction rating for five consecutive years, and ‘Gold’ and ‘Outstanding’ ratings from In-house. 

They are also listed in The Sunday Times BDO Profit Track 100, Virgin Fast Track 100 and Grant Thornton Top Track 250.

Headquartered in Carlisle, they also have regional offices in Newcastle-upon-Tyne and Chorley, directly employing more than 500 staff and operating successful apprentice and graduate schemes aimed at bringing future talent into the industry.

Tracy Calvert
Group Head of Customer Experience and Communications.

Like what Story Homes are saying? Take a look at our other success stories