Defect and repair resolution for construction.

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Watkin Jones Homes

My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix now! Melanie White, Customer Care Coordinator - Watkin Jones Group

Case Study

What was the problem you were experiencing at Watkin Jones Homes prior to implementing clixifix®?

One of the issues we had before we started using the system (we went ‘live’ with it on 5th December last year) was scrolling back through countless emails trying to piece together information relating to a complaint or a query.

How much more efficient would you say your defect management process now that you are using clixifix®?

Now all correspondence is logged on one ticket, and makes life so much easier!

What would you say your top 3 features are?

I use the ‘Reports’ feature a lot as this is what I give to our MD every month so he can see how we’re performing.

It's also great for ensuring you haven’t missed any comments on tickets from home owners or sub-contractors, as you can look at the latest update on them.

It is also good tool to check who is using the system. Every comment / nomination / appointment made on the system is logged and so you just have to click the ‘Activity’ button and it will tell you who has done what and when!

Do you have any other comments to add?

My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix® now.

I'm definitely a fan of the system and have recently given a glowing review to another company looking to implement clixifix® !

Melanie White

Customer Care Co-Ordinator

Watkin Jones Group

Llandygai Industrial Estate,
Bangor,
Gwynedd,
LL57 4YH

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