Watkin Jones Homes
My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix now! Melanie White, Customer Care Coordinator - Watkin Jones Group
What was the problem you were experiencing at Watkin Jones Homes prior to implementing clixifix®?One of the issues we had before we started using the system (we went ‘live’ with it on 5th December last year) was scrolling back through countless emails trying to piece together information relating to a complaint or a query.
How much more efficient would you say your defect management process now that you are using clixifix®?Now all correspondence is logged on one ticket, and makes life so much easier!
What would you say your top 3 features are?I use the ‘Reports’ feature a lot as this is what I give to our MD every month so he can see how we’re performing.
Do you have any other comments to add?My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix® now.