Videos - product and Customer Stories

See why these Construction and Housebuilding companies use clixifix® to manage their customer care communication

 

Overview. 

Do you find that your Customer Care team are struggling to manage and assign defects and repairs within your Key Performance time frame? Improve your Handover and After care efficiency and boost your team's productivity.

 

Why clixifix®?

Do you find that your Customer Care team are struggling to manage and assign defects and repairs within your Key Performance time frame?  Are you hindered by sub-contractors who aren't reachable by phone?  Are you managing and recording your Customer Care issues in a Spreadsheet?  You're not alone! 

 

Customer Stories : Tolent.

Tolent Construction Ltd is a subsidiary of Tolent Plc, a construction company that carries out a wide range of work in the public and private sector on a national basis from offices in Tyneside, Teesside, Yorkshire/Midlands and London.

 

Customer Stories : Gentoo Homes.

Gentoo Homes have over 15 years’ experience and expertise in property related activity ranging from regeneration and modernisation to new build schemes. 

 

Customer Stories : Story Homes.

Founded in 1987 by current CEO Fred Story, Story Homes is a housing developer with schemes in Cumbria, North West and North East England and southern Scotland. 

 

clixifix® - Benefits to the Contractors.

Key benefits for our sub-contractors using clixifix® are: No Software to download and install, its free of charge to all invited sub-contractors. clixifix® can be accessed on any computer with Internet access.
 

 

clixifix® and your clients.

In a world that’s gone mobile where the consumer has limitless boundaries, can connect from anywhere at any time and interact on their own time frame, maybe its time to start looking at how we are communicating with them on their defects and repairs.

 

Engaging your Sub-Contractors.

clixifix® provides a collaborative platform to work together on defects and repairs, sharing documents, encouraging teamwork and creating efficiencies when dealing with defect and repairs.

 

Engaging your Operatives.

Through the clixifix® portal, your operatives are able to accept repair nominations and schedule them accordingly to ensure that nominations and tasks are completed within the agreed timescales.