Trusted Customer Care Software for Principal Contractors
Manage defects, boost client satisfaction,
and deliver seamless aftercare with the
industry’s most trusted solution.
clixifix® was made for Principal Contractors like you
clixifix® is transforming customer care in the construction industry. Our award winning defect management software strengthens collaboration between your clients and your supply chain of contractors, as well as saving time and money.
Today, clixifix® is trusted by many Principal Contractors who are now able to remain compliant and
improve customer satisfaction, whilst delivering customer care excellence.
The problem we often hear
Many Principal Contractors are struggling to manage post-completion defects manually on their new build portfolio. Relying on spreadsheets, emails, and phone calls - these methods create significant inefficiencies, leading to:
- Numerous spreadsheets and documents.
- Spending too much time collecting data for monthly reports.
- Poor communication between residents and contractors.
- Growing costs for repeated defects.
- Lack of audit trail and risk to compliance.
The clixifix® solution
clixifix®, a purpose-built defect management SaaS solution is designed to manage defects efficiently and enhance collaboration between principal contractors, clients and contractors.
- A single source of truth for defect management data.
- Instant updates and shared access for teams, clients, and subcontractors. (If enabled)
- Integrations and smart imports reduce duplication and admin time.
- Faster nomination and appointment functions – get defects resolved quicker, delivering exceptional customer care.
- Access to detailed management information reports to improve efficiency and reduce costs.
clixifix® in numbers
406k+
Defects created in 2024
66k+
Plots added in 2024
32k+
Users added in 2024
Request a bespoke demo
Take 30 minutes of your time to see how clixifix® can improve your customer care.
Powerful solutions we provide for Prinicpal Contractors
We’ve designed specialist features tailored for Prinicpal Contractors like you. Whether you need a comprehensive reporting suite or configurable forms, clixifix® provides end-to-end solutions to streamline processes and enhance customer care.
Defect Management
clixifix® is a purpose-built solution designed to streamline aftercare operations. It minimises the time your teams spend managing property defects by centralising and simplifying the process. With collaboration at its core, the platform provides complete visibility into your residents' aftercare needs, ensuring seamless communication and coordination across your supply chain.
Scheme & Plot Discussions
Centralise communication between all stakeholders in relation to non defect related queries. Publish site updates, ask questions or share any other relevant information.
Digital Libraries
The clixifix® digital libraries enable users to securely store and share essential documentation related to your new homes. They provide enhanced visibility, ensuring all relevant users have access to critical information when needed.
Contractor Portal
Provide your entire supply chain with access to a personalised portal, allowing them to submit real-time updates on the defects they are addressing. Contractors can use this free online tool to accept defect assignments, schedule repairs, and ensure timely completion of jobs.
Client Portal
If enabled, you can give residents access (with a unique login) to important information, keep them updated on progress and offer industry-leading customer service to your residents.
Configurable Forms
Digitise your paperwork with clixifix®! The platform allows you to create custom forms directly within your account, enhancing your ability to capture data and manage actions more effectively.
