Housing Associations and housebuilders play a pivotal role in society, according to PBC today, in England alone, Housing Associations are responsible for more than 4.4 million properties. This means...
Over the past five years, there has been a notable change in the expectations of residents, thanks to the rapid progression of development and implementation of technology in the housing industry. ...
The construction industry is constantly evolving, a large part of this can be attributed to the investment boost in more sophisticated software. The implementation of construction software and...
We are excited to announce that we received a top prize at the Housing Digital Innovation Awards 2024! The awards celebrate businesses that are striving for change and innovation in the UK housing...
There is nothing better than an issue being solved quickly and efficiently. Residents will understandably be worried about getting their defects resolved. The defect could be impacting the...
Construction and defect management businesses are always looking for ways to innovate, progress and adapt to trends and changes that may occur within their industry. Ongoing trends include...
What is a digital workflow? A digital workflow is the automation of any process that an organisation uses to get things done. It includes the procedures, tools, and plan for carrying out a series...
We are proud to announce that we have been nominated as a finalist for the 2024 Housing Digital Innovation Awards within the Best Customer Experience Innovation (Suppliers) category. The awards...
Seeking Feedback from Customers Feedback provides invaluable insights into what you’re doing well and where there’s room for improvement. By consistently seeking out customer feedback, you can...
Providing regular communication and transparency improves the link between the housebuilders and the customers. Regular updates about the progress of defect rectification not only keep homeowners...
To discuss the evolving aftercare challenges, we conducted an in-depth focus group in the heart of the capital. This focus group helped us to receive vital constructive feedback that allows us to...
Operations play a vital role in defect management and customer satisfaction, the construction processes require everyone to be singing off the same hymn sheet to deliver high quality work. Cohesion...