Customer Care Managers sit at the heart of aftercare, balancing subcontractors, site teams, clients and residents. But what does that look like day to day? We spoke to Sarah Bainbridge at Norse Homes...
United Living is a leading provider of regeneration and retrofit services, focused on revitalising homes and communities across the UK. With expertise in working within occupied properties, they...
For many principal contractors delivering residential developments, defects and aftercare are still managed through spreadsheets, emails, and manual tracking. On the surface, it works, homes are...
AI isn’t some future thing anymore – it’s already changing how people work, right now. Across pretty much every industry, it’s helping teams move faster, cut down admin, and make better...
Aftercare isn’t just about customer satisfaction.It’s about risk.It’s about reputation.And increasingly, it’s about cost control. Recent figures published by the New Homes Quality Board...
A partnership designed to transform customer care in construction We’re excited to announce that Plastic Surgeon, the UK’s leading expert in cosmetic surface repairs, is now live on clixifix®....
Managing customer care effectively is one of the biggest challenges facing housebuilders today — particularly as email volumes increase and teams are stretched. For Cyden Homes, adopting clixifix®...
The clixifix® team recently had the pleasure of welcoming Oakley North East to our offices for a comprehensive onboarding session. The day provided a valuable opportunity to meet the team...
The way we live, work, and interact with our homes is changing. Technology and data are reshaping everything from comfort and convenience to how issues are reported and resolved. For developers and...
In 2020, Adderstone Group launched its dedicated social housing division, Adderstone Living, to make a real difference. Delivering affordable housing solutions – from family accommodation and...
The construction industry has been on its digital journey for over 30 years – but in the last few years, things have really started to accelerate. From advanced surveying to real-time collaboration...
Yes, some UK housebuilders are actively striving for zero defects at the handover stage of new builds. This goal is driven by the need to improve customer satisfaction, reduce costs associated with...
