Complaints module.

Complaint logging

A centralised area for you and your teams to log resident complaints aligned to your scheme and plots within clixifix®

Defect association

Associate a resident compliant with a specific defect in clixifix®

Complaint letters

Configurable letters for each stage of the predefined complaints process

Exporting

Complaints letters are exportable from clixifix® to support the necessary processes in your business relating to posting and sharing detail with your wider teams

Engagement tracking

Track calls and notes relating to your defects and complaints directly in clixifix®

Dashboard

Use the clixifix® complaints module dashboard for managing your outstanding complaints and for reporting purposes