Tech-savvy homebuyers are disrupting the industry.
clixifix® is a powerful Software-as-a-Service platform which empowers aftercare teams in the housebuilding sector.
Our award-winning software connects the housebuilder, subcontractors and homeowners. This enables Housebuilders to spend significantly less time on administration, which leads to lower costs and higher customer satisfaction
We understand the shortcomings of your existing approach…
Unable to log and manage defects efficiently
Incorrect/illegitimate defects logged on existing finance / ERP solutions or Excel spreadsheets
Lack of visibility of defect progress using the above methods
No audit trail (off-line conversations/emails / spreadsheets)
No performance metrics for subcontractors
No visibility of handover detail and snagging data
Offline and inefficient collaboration with the site team and subcontractors – they are requested to update Excel spreadsheets and return to the aftercare team to update systems
Manual process to assign a defect to a subcontractor
Very difficult to close the loop on a stakeholder who has been nominated – have they accepted? Did they respond? Has an appointment been booked? Is it resolved? Primarily these conversations are taking place in different systems / channels
No ability to share defect data between internal teams
Difficult to measure ‘actual’ performance against agreed SLA’s – reporting often polluted with poor quality misdiagnosed or illegitimate defects and outdated data
…and we have an off-the-shelf solution
Accurate diagnosis of defect data. Reduces ambiguous defect logging where user error or misunderstanding
Greater visibility of defects position across the organisation (regional / scheme / plot)
Simple nomination workflows of defects to scheme specific sub-contractors
Real-time collaboration via ‘best of breed’ subcontractor portals. (Your subbies will gain access via your free portal)
Proven in the market – Currently over 20,000 construction sector/trade users using clixifix® daily to resolve reported defects from their build and construction partners
Real-time updates via sign-off framework with recorded proof of resolution on all resolved defects – far fewer defects reopened by homeowners
Eradicates the ‘he said, she said’. No more misunderstanding on defect status. Clear audit trail with evidence
Reduces the volume of update requests
Faster nomination and appointments functions – get defects resolved quicker
Guided workflows for defect data capture – a consistent approach to handover snagging and quality framework.
Don’t take our word for it – Watch our short film below.
Founded in 1992, Galliard Homes is London’s largest privately owned residential developer, operating across the capital and Home Counties. They deliver high-quality residential and mixed-use projects in prestigious addresses and help regenerate up-and-coming locations.
‘clixifix® helped our defect management massively. We now action the jobs within the same day and reply to the customers in a prompt manner. Before we had clixifix®, we couldn’t see what was going on in the properties and with other jobs, it was just like we were going in there blind.
We found that not having a clear track of things would negatively affect our brand. The main feature that we use on clixifix® is communicating with our clients and subcontractors freely. This helps us to chase them on any outstanding defects. It is really easy to use. It allows tenants, aftercare team, management teams, and clixifix® themselves to communicate efficiently.
The implementation of the clixifix® system into Galliard Aftercare was seamless. Due to our positive experience, we have since recommended the system to other house builders that we work closely with.’
Lily Bosworth – Aftercare Manager. Galliard Homes
Use clixifix® to
Give you a holistic view of all of your reported defects and repairs
Understanding the true story of your ongoing reported defects and repairs has never been easier, with clixifix® you can understand the narrative of your aftercare and keep your new homeowners up to date with the resolution of the issues they have with their home. clixifix® removes your reliance on spreadsheets and provides you with a solution which is the true digitisation of your aftercare processes.
Understand your defect trends and contractor performance
Using clixifix® enables you to make data-driven business decisions relating to your defect trends and contractor performance. Deliver expectations by analysing your defect trends and delivering better customer satisfaction with a performant subcontractor network. Delivering work to a standard you and your homeowners expect. Reports are easy to use and can be exported for further interrogation across teams
Collaborate with your contractor supply chain
At its core clixifix® is designed to support your requirements with communication across your teams and contractor supply chain. With the ability to provide your contractor network with access to their own clixifix® freemium portal, they are kept in the loop at all times and are enabled to be able to update you with the status of jobs and provide evidence. clixifix® gives your aftercare teams the confidence to deliver true updates of your customer’s logged issues more frequently and reduces your reliance on paper, emails and phone calls.
Set defect management KPIs to manage customer expectations
Using clixifix® enables your teams to set KPIs to help you manage your customer’s expectations but also deliver on priorities more effectively. Setting KPIs in clixifix® is simple and it allows you to manage your contractor’s performance based on response and delivering effective results. With a simple-to-understand RAG view, your team can understand the true status of all of your logged defects and repair issues and be able to react accordingly to improve customer satisfaction.
“I would highly recommend clixifix® to any company, particularly for defect management. clixifix® was a really easy system to get on board with and to navigate. It makes our lives so much easier”
“We look forward to adopting clixifix® to help us help our buyers to settle comfortably into their new homes, with the knowledge that any issues which do arise can be reported and resolved quickly and efficiently.”
“Our vision is to design and build quality homes that people aspire to live in, and we are proud to build high-quality homes that bring something different to the areas in which we operate. The team at Story Homes now use clixifix® to manage all aftercare queries on their new build developments ”
“I would recommend this product for customer care issues as its just simple to use, the reports are good and all stakeholders found their way around it in no time”
“clixifix® has helped our defect manegment massively. We now action obs within the same day and promptly reply to the customers. Due to our positive experience, we have since recommended the system to other house builders that we work closely with”
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