clixifix® was made for Housing Associations like you.
We understand the shortcomings of your existing housing management software…
Unable to log and manage defects efficiently
Incorrect/illegitimate defects logged leading to inaccurate data
Lack of visibility of defect progress leading to admin burden for the aftercare team having to chase up for updates
No audit trail (off-line conversations/emails/spreadsheets), risk to compliance with over reliance on paper processes
No performance metrics for principal contractors (PC) or defect cause analysis
No visibility of handover snagging data or End of Defect (EOD) progress
Offline and inefficient collaboration with PC – they are requested to update Excel spreadsheets and return to aftercare/development/defects officers to update systems
The manual process to assign a ‘repair’ to a PC
Very difficult to close the loop on a PC who has been nominated – have they accepted? Did they respond? Has an appointment been booked? Is it resolved? Primarily these conversations are taking place in different systems / channels
No ability to share defect data between customer contact teams and property managers, who then need to chase up the status of defects from the aftercare/defects department
Difficult to measure ‘actual’ performance against agreed SLA’s – reporting often polluted with poor quality misdiagnosed or illegitimate defects and outdated data
…and our off-the-shelf solution offers the following to our Housing Association clients
Accurate diagnosis of defect data. Reduces ambiguous defect logging where user error or misunderstanding
Greater visibility of the position of the defect across the organisation
Immediate nomination of defects to principal contractors (PC)
Real-time collaboration via ‘best of breed’ PC portals. (Your PC’s will gain access via your free portal)
Proven in the market – Currently over 20,000 construction sector/trade users using clixifix® daily to resolve reported defects from their housing partners
Real-time updates via sign-off framework with recorded proof of resolution on all resolved defects – far fewer defects reopened by residents
Eradicates the ‘he said, she said’. No more misunderstanding on defect status. Clear audit trail with evidence
No more requests for updates both from internal teams and external stakeholders such as Employers Agents (they can all use the platform for free)
Faster nomination and appointments functions – get defects resolved quicker
Guided workflows for defect data capture – a consistent approach to handover snagging and EODs.
Don’t take our word for it – Watch our short film below.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
Our Housing Association clients use clixifix® to
Quickly understand your new build portfolio defects
Understanding the true status of the defects relating to your new build portfolio has never been easier. clixifix® enables your teams to deliver higher customer satisfaction through accurate updates and an understanding of the priorities and commentary around your logged defects and repairs. An easy-to-use ticket dashboard and activity feed keeps your teams in the loop at all times and reduces reliance on phone calls, emails and spreadsheets.
Track quality assurance of new homes
Ensure your new homes are delivered to a high standard before your new tenants and homeowners visit their homes for the first time. Keeping on top of any last-minute fixes and snags is simple to control and manage in clixifix® and supports your delivery of high-quality homes and your reputation.
Collaborate on residential projects with key stakeholders
clixifix® enables your teams to seamlessly engage with each level of key stakeholder, from tenants and residents to site managers and subcontractor networks. clixifix® facilitates defect resolution through an intuitive and customisable approach to collaboration. With freemium portals for your connected network and stakeholders, clixifix® digitises your defect and repair management processes without leaving anyone behind.
Deliver outstanding service and increase tenant and homeowner satisfaction
Deliver outstanding service and increase tenant satisfaction with improved operational team efficiency through a cost-effective network of verified trade professionals and better insights and decision-making with operational data all in one place. Use clixifix® to see the status of your schemes and projects at a glance. Our traffic light display allows for effortless planning of tasks and activities on a daily, weekly and monthly basis.
“Using clixifix® has had a huge impact on our approach to communicating to customers and contractors and has improved our efficiency and visibility. Using a system like this has brought us in line with other developers and has given us clear and concise reports and analysis”
“Before we started working with clixifix®, queries and defect issues from customers were coming to the team via emails, which was causing delays in raising tickets for contractors. Once we started working with the at clixifix® our working process became much more efficient”
“Being able to integrate clixifix® into our systems has been hugely positive. The team at clixifix® have been very supportive and they put customer service at the forefront of everything. Using the rich data provided by clixifix® it has allowed us to make more data-driven decisions”
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