Privacy Policy
clixifix® is committed to safeguarding and respecting your personal information and privacy.
clixifix® provides a software solution web application or platform for use in the house building and construction industries which allows for all customer care issues to be logged, accessed and fixed quickly and efficiently.
The purpose of this Privacy Policy is to set out the basis on which any personal data we collect from you, or that you provide to us via our website at www.clixifix.com (“Website”), and the web application at https://app.clixifix.com (“My clixifix®”), will be processed by us.
This Privacy Notice, together with our terms and conditions, as set out at https://www.clixifix.com/terms-of-use/ and any additional terms of use, applies to your use of any of the services which are accessible through our Website, web application, platform, or My clixifix®.
We respect your privacy and want to be transparent about how your personal information will be processed, stored and used when you visit our Website, web applications, platforms, My clixifix®, use our online services, or otherwise engage with us as a client, customer, resident, plot contacts or subcontractors
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
It is important that the personal information that we hold about you is accurate and current. Please keep us informed if your personal information changes during our relationship with you.
About Us
We are clixifix® Limited, our Website, web applications, platform and My clixifix® is operated by clixifix® Limited (“we”, “us”, or “clixifix®”).
We are a company registered in England and Wales under company registration number 08039614.
We are registered with the Information Commissioner Office (ICO) under registration number ZA023214
clixifix® will be the controller for the personal information we process and is responsible for your personal information unless otherwise stated.
On occasions clixifix® may also process personal information as a processor under the authority of another organisation who is acting as the controller. Please note that this Privacy Policy applies to personal information processed where we function as the controller.
You can contact us at:
By Post
Unit S3 & S4, The Evolve Building,
Cygnet Way,
Rainton Bridge South Business Park,
Houghton-le-Spring,
Tyne and Wear,
DH4 5QY.
By email:
support@clixifix.co.uk
General Information
clixifix® recognises the importance of protection personal information.
All personal information that we collect or are provided with will only be held and stored in accordance with this Privacy Notice and the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any other legislation relating to the protection of personal information (data protection laws).
For individuals based in the European Economic Area (EEA), all personal information will be held and used in accordance with the General Data Protection Regulation (“EU GDPR”).
No matter which country you are accessing our services from we will use appropriate safeguards to protect your personal information in accordance with this Privacy Policy and the applicable data protection laws.
Third-party Links
Our Website, web applications, platforms and My clixifix® may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or policies.
When you leave our Website, web application, platform or My Clixifix® we encourage you to read the Privacy Policy of every website you visit. Your use of third-party websites is at your own risk.
Information We Collect About You:
When you use our services, our Website, web applications, platform or My Clixifix®, clixifix® collects personal information.
Personal information or personal data means any information about an individual from which that person can be identified and is generally referred to throughout this Privacy Policy as “personal information”. It does not include data where the identity has been removed (anonymous data).
We collect personal information to provide you with services. We also collect personal information when you visit our website, platform, applications, My clixifix® or contact us by email or via social media.
Personal information we may collect, use, store and transfer about you, which we have grouped together, are as follows:
• Identity Data includes first name, last name, username or similar identifier, title;
• Contact Data includes billing address, delivery address, repair address, email address and telephone numbers;
• Financial Data includes bank account and / or payment card details and invoices;
• Transaction Data includes details about payments to and from you and other details of services purchased from us;
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
• Usage Data includes information about how you use our Website, web applications, platforms, My clixifix®, products, and services;
• Profile Data, which includes your account login details for website and/or our online account, including your username and password(s), your interests, preferences, feedback and survey responses;
• Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences; and
• other publicly available personal information, including any which you have shared via a public platform (such as an X (Twitter) feed or public Facebook page ).
Most of the personal information we process is provided to us directly by you for the purpose of providing you with our services. You provide us with personal information and other information which is necessary to provide the services requested and to register you as a member on My clixifix®.
We use your information to provide you with the services requested, to follow-up requests from you, and to verify your identity.
We may also use your information to contact you when necessary, or when you use other social media functions on our Website, platform, applications or My clixifix® or when you enter a competition, promotion, or survey, and / or when you report a problem with our Website, platform or application or My clixifix®.
We may also use information to match you with content that is associated with your interests and to direct you to additional resources and tools that can save you time. We may also use this information to send you our electronic newsletter, other information and content.
This list is not exhaustive, and, in specific instances, we may need to collect additional information for the purposes set out in this Privacy Policy.
Our website, platform and applications are not intended for children as you have to be aged 18 or over to become a member and have an account on our platform.
My clixifix® Account
Some personal information is required to set up your My clixifix® account, including your name, contact details, and email address.
We may also process information about your browser type, settings and information about how and when you used our services, information about the type of device and/or operating system you are using, which videos you have watched, what content you like or share, and which adverts you saw and responded to.
Personal information which we may collect, use, store and transfer about you when you use the My clixifix®:
• identity data (for example your username, password and email address) when you or your employer registers to use the Website and My clixifix® accounts;
• information you post when you interact via the Website (for example when you post comments on articles/ group discussions, if available);
• information you provide when you contact us, we may keep a record of that email or comment; and
• information you provide when completing surveys for research purposes from time to time;
• information transmitted by your computer when you use the Website. This may include your IP address, browser data, traffic and location data and information we receive from cookies or from our use of website analytics services.
Any personal contact information you provide to us via My clixifix® or our Website or other application functionality, such as your name, address, phone number and e-mail address, enables us to respond to your enquiry, process your request or otherwise operate our Website, and other platforms functions.
We do not otherwise rent, sell, nor share your personal information with any other company or organisation, except for the purposes for which you entered the data, unless where we are required to do so by law or if disclosure is necessary to protect personal or public safety or property.
Payment Card information:
We may process your personal information to process any payments made for the provision of services. The information may include information for identification and verification, such as your name, account number and sort code, or credit, debit or other card number, card expiration date, and CVV code.
Any payment transactions carried out by us, or our chosen third-party provider of payment processing services will be kept securely.
If You Fail to Provide Personal Information
Where we need to collect personal information by law, legitimate interest or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with the services requested). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.
How We Use Your Personal Information
Data Protection Laws set out a number of different reasons for which a company may collect and process your personal information.
We will only use your personal information when the law allows us to do so. The lawful basis that we most commonly use to collect and process your personal information are:
• Where you have consented before the processing.
• Where we need to perform a contract, we are about to enter or have entered with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
In certain circumstances, we need your personal information to comply with our contractual obligations or to pursue our legitimate interests in a way which might be reasonably expected as part of running our business.
For example, we use your personal information for, but not limited to the following purposes:
• to process your registration to use My clixifix® web application;
• to identify you when you visit My clixifix® including to assist with logging you in;
• to provide you with our services and to procure the provisions of any third-party services required by or for you;
• to provide our service(s) to you as a user of My clixifix® or platform (including to send any newsletters or email updates), and to notify you about changes to our services and / or our Website;
• to inform you about products or services which we believe may be of interest, including marketing proposals or offers
• to respond to your queries and/or requests you send us to use/receive any of our services (including customer support services)
• to monitor the pages, you access on My clixifix® to assist in providing a better service to you.
Additionally, we and our service providers may use personal information to comply with our contractual obligations we have with you, or to enforce our agreements, including investigation of any potential violations of our terms.
We may use personal information where we need to comply with a legal or regulatory obligation to detect, prevent or otherwise address any criminal activity (including financial crime, fraud, money laundering etc).
Whenever you have given us your consent to use your personal information, you have the right to change your mind at any time and withdraw that consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
How and Why Your Personal Information is Shared
We sometimes share your personal data with trusted third parties.
The reasons we may share your data with third parties are:
• if we are under a legal or regulatory duty to do so,
• if it is necessary to do so to enforce our terms of use, terms and conditions of sale or other contractual rights,
• to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity,
• where such disclosure is necessary to protect the safety or security of any persons, and/or
• otherwise as permitted under applicable law.
clixifix® uses third party service providers and partners to provide necessary hardware, software, networking, hosting, storage and related technology and services required to run our Website, platforms, applications and My Clixifix®.
We may also share your personal information to help us provide services, including our Website, platforms, applications and My clixifix® we have contracts with companies who provide us with services such as IT support, payment processing organisations, fraud prevention, screening and credit risk management companies, and email automation services.
We may also pass aggregate information on the use of My clixifix® to third parties but this will not include information which could be used to identify you.
Marketing Communications
We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.
You have the right at any time to ask us not to use your personal information for marketing purposes. If you have given your consent to receive marketing emails, you can withdraw this at any time, or if we are relying on our legitimate interests to send you marketing, you can object.
If you have received a direct marketing email from us and no longer wish to receive these marketing emails, the easiest way to let us know is to click on the unsubscribe link at the bottom of our marketing emails. We provide opt out or unsubscribe links at the bottom of these emails to allow you to opt out at any time.
If you do not wish to receive such communications, you can also contact us at support@clixifix.co.uk or by post to the Data Controller, clixifix® Limited, Unit S3 & S4, The Evolve Building, Cygnet Way, Rainton Bridge South Business Park, Houghton-le-Spring, Tyne and Wear, DH4 5QY.
Cookies
A cookie is a piece of data stored locally on your computer containing information about your activities on the Internet. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.
We may share anonymised user data (which for the avoidance of doubt does not include any personal information) with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.
When you browse our Website, you do so anonymously. Information collected by our server regarding visits to our site, the pages viewed, average time spent, number of visitors per day, etc. is used in aggregate to monitor our site’s performance and make improvements in its content and navigation. None of this information identifies you as an individual.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to gather aggregate information.
We may also use anonymous and aggregated information to help us and/or advertisers reach the kind of audience they want to target. This is statistical data about our users’ browsing actions and patterns and does not identify you/any individual.
Our Website, platform, applications and My clixifix® use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve the Marketing Web site and Web application.
For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy at https://www.clixifix.com/cookie-policy/.
Storage of Your Personal Information
We work hard to keep your personal information safe. We use a combination of technical, administrative, and physical controls to maintain the security of your personal information and protect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our services, Website, platform, application, or My Clixifix® you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Although we will try and protect your personal information, we cannot guarantee the security of your data transmitted to our Website, platform, applications and My clixifix® and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent access by unauthorised persons and any unlawful processing, accidental loss, destruction or damage.
How Long Do We Retain Your Personal Information
We will only retain your personal information for as long as is necessary for the purpose or purposes for which we have collected it.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for analytical or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Access to Your Personal Information and Other Rights.
We aim to keep any personal information we hold up to date, accurate and error free. Please help us to keep your information accurate and up to date by notifying us of any relevant changes in the personal data we hold about you.
You can update and / or correct any personal information we hold about you via My clixifix®.
Your Rights
You are also able to exercise your rights which include:
Your Right to be Informed
We aim to be transparent within our Privacy Policy and provide you with information about how we use your personal information.
Your Right to Object
In some circumstances you can stop the processing of your personal information for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal information.
Where your details are used for marketing, you can opt out at any time. You are able to unsubscribe from marketing on each contact or you can contact us to object to any processing.
Your Right to Rectification
You have the right to request the correction of your personal information when it is incorrect, out of date or incomplete. If you notify us that the personal information, we hold is complete or inaccurate we will correct or complete the information as soon as possible.
Your Right to Erasure or the Right to be Forgotten
You have the right to request that your personal information be deleted; including if we no longer need it for the purpose we collected it, you withdraw your consent or you object to its processing.
Following your request, we will erase your personal information without undue delay unless the continued retention is necessary and permitted by law. If we make the personal information public, we shall take reasonable steps to inform other data controllers processing about your erasure request.
Your Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information. This can be done in circumstances where we need to verify the accuracy of the information, if you do not wish to have the information erased or you have objected to the processing of the information, and we are considering this request. Once the processing is restricted, we will only continue to process your personal information if you consent, or we have another legal basis for doing so.
Your Right to Access
You have the right to access the personal information we hold about you. Any access request will usually be free of charge and responded to within one month. We will endeavour to provide information in the format requested, but we may charge you a reasonable fee for additional copies.
Your Right to Data Portability
You have the right to receive a copy of your personal information which you gave to us. The copy will be provided in a commonly used and machine-readable format. You can also have it transmitted directly from us to another data controller, where technically possible.
The right not to be subject to automated decision making and profiling.
You have the right to not be subject to solely automatic decisions (i.e., decisions that are made about you by computer without any human input) in relation to any processes that have a legal or similarly significant effect on you.
You will be notified if we make a solely automated decision which produces a legal effect or significantly affects you.
When you request to exercise your rights
You will not have to pay a fee to exercise any of the rights listed above. However, we may charge a reasonable fee if your request is clearly unfounded or excessive, including where requests are repetitive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Where Your Personal Information May Be Processed.
Your personal information may be stored in or accessed from multiple countries, including the UK, EEA, and the USA.
If we do undertake transfers, we have procedures in place to ensure your personal information receives the protections as stipulated by the relevant data protection laws. For example, we will only make transfers where (i) countries have been designated by the UK as having an adequate level of protection; (ii) countries that have a bilateral Privacy shield agreement with the UK; (iii) where the transfer is necessary for the performance of a contract between us and you or for implementation of measures taken in response to a request by you; (iv) to a recipient with whom we have contractual arrangements ensuring an adequate level of data protection; and / or (v) to recipients who we have determined have an adequate level of data protection following a risk assessment taking into account factors such as the nature of the data being transferred, how the data will be used, the laws and practices of the recipient’s country and the ability of data subjects to enforce their rights and obtain redress.
We will obtain consent to transfer to any recipient outside UK that we do not consider fall within the above categories and do not have similar protections in place regarding your data and its use as set out in this policy.
For all transfers of your personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.
Changes to our Privacy Policy
We keep this Privacy Policy under review and may occasionally make changes to it (including, if necessary, as a result of development of the Website, platform, application of My clixifix® resulting in changes to technologies, legal or regulatory changes etc).
If we change this Privacy Policy, we will post the changes on this page so that you will be aware of them, and, where appropriate, notified to you by e-mail.
You should regularly check this page to determine if the Privacy Policy has been updated.
How Can We Help?
If you have any questions, or comments regarding this Privacy Policy or relating to our collection or use of your personal information you are very welcome to contact us at support@clixifix.co.uk or by post to Data Protection, clixifix® Limited, Unit S3 & S4, The Evolve Building, Cygnet Way, Rainton Bridge South Business Park, Houghton-le-Spring, Tyne and Wear, DH4 5QY.
The Information Commissioners Office regulates data protection. If you feel that your information has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal information, you have the right to lodge a complaint with the Information Commissioners Office.
You can contact them by calling 0303 123 1113 or visit the website.