After many years working in the house building and construction industries, nothing frustrated us more than the customer care systems we used.
We tried process after process, from paper files to emails and complex spreadsheets – all of them time-consuming, all of them ineffective and painful.
In 2012, we decided to flip these negative experiences into a positive and began to develop clixifix®.
When we looked at the enterprise software already out there we discovered it was difficult to implement, expensive and lacked transparency.
In a nutshell, small to medium sized businesses couldn’t afford it and the bigger companies who could, didn’t like that the software simply wasn’t easy to use or display.
This was all the motivation we needed to press on with our own solution. clixifix® quickly took shape as a software application designed to help alleviate all the customer care problems we’d encountered over the years.
Our one simple goal: If there’s a problem, let’s make it clear and easy to solve.
We wanted to save people time and money as well as help them improve levels of customer satisfaction. One platform for all customer care issues to be logged and accessed by everyone who needed to be involved. One that promoted collaboration to quickly and effectively find the best solution to any problem.
As things stand today, clixifix® is being used up and down the UK by hundreds of businesses who are finally and thankfully saving the time, money and effort that they just don’t have to waste.
Contact us today to arrange a demonstration or free trial to simplify your customer care and satisfy your clients.
We bring construction companies & their customers together.
Housebuilders and Commercial Contractors struggling with your Customer Care approach, here’s the solution.
clixifix® defect and repair resolution software will deliver lower costs and higher customer satisfaction.
We Are On A Mission. clixifix® is one of the fastest growing property technology start-ups in the UK, and our mission is to simplify customer care software in the construction sector.
Our expert construction, software and design team deliver modern technologies to the construction sector in a fuss-free, simple and easy-to-use way.
We value each other, our customers, and our mission. We are building a culture here at clixifix® that’s proud to put people first.
clixifix® is an equity and angel-backed business. Our investors are experts in Construction and PropTech.
Supporting regional entrepreneurs with global ambitions since 2004. Northstar Ventures provide early stage venture capital and impact investments to entrepreneurs with big ideas.
The founders in our portfolio are innovators, designers, engineers, scientists, business chiefs, agents for social change and much much more.
Defect and repair resolution software company, clixifix® joined forces with experienced marketing agency, Allies Group to build and launch their brand new website. clixifix® helps housebuilders,...
One of the North East’s most dynamic ConTech and PropTech businesses, clixifix® is delighted to announce they have been shortlisted for the Northern Housing Awards 2023 as part of the Best...
Our CEO and co-founder, James Farrell, was a speaker at seven events around the country for the National House-Building Council (NHBC) Building for Tomorrow 2023. He began the talks in Edinburgh on...
clixifix®, one of the North East’s most dynamic ConTech and PropTech businesses, has demonstrated its ambitions to become a market leader by growing its sales and customer relations departments....
clixifix® is delighted to announce that their Co-Founder and Chief Executive, James Farrell has been invited to speak at seven events around the country as part of the National House Building...
One of the UK’s most dynamic ConTech and PropTech businesses, clixifix® is excited to announce that it is one of the first accredited partners of the New Homes Quality Board (NHQB). As a supply...
clixifix® recruits to strengthen their accounts, sales and customer service departments. clixifix®, one of the North East’s most dynamic ConTech and PropTech businesses, has hired three new...
Bespoke new build homes and exclusive developers, Griggs Homes are delighted with the way defect and repair resolution software company, clixifix® have supported and improved the overall efficiency...
With the introduction of the NHQC, new home aftercare is embracing into a brave new world with the adoption of new service requirements and technology to deliver exceptional service to customers. In...
Here at clixifix® security is our top priority. As custodians of your data, configuring multi-factor authentication on your account is a key step to building and maintaining the security of our...
We are delighted to announce that we won the Independent Business of the Year at the Sunderland Business Excellence Awards 2022. Having taken place at the Stadium of Light on the 17th of November,...
The clixifix® Technicians App allows real-time updates to be sent to residents regarding arrival times for repair / customer care work that has been scheduled for their property. The technology...
Our experienced experts
Customer Success Manager
Co-Founder & Board Member
Business Development Manager
Co-Founder & CEO
Sales Development Manager
Northstar Investment Manager
We are always on the lookout for talented individuals.
We’re building a world class SaaS business, solving the challenges for construction customer service teams whilst turning ‘good moments’ into ‘great’ by sharing best practice.