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2 million + defects resolved
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170,000 users / 380,000 properties
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Acquired by SmartCraft Group May 2024
After many years working in the house building and construction industries, nothing frustrated us more than the customer care systems we used.
We tried process after process, from paper files to emails and complex spreadsheets – all of them time-consuming, all of them ineffective and painful.
In 2012, we decided to flip these negative experiences into a positive and began to develop clixifix®.
When we looked at the enterprise software already out there we discovered it was difficult to implement, expensive and lacked transparency.
In a nutshell, small to medium sized businesses couldn’t afford it and the bigger companies who could, didn’t like that the software simply wasn’t easy to use or display.
This was all the motivation we needed to press on with our own solution. clixifix® quickly took shape as a software application designed to help alleviate all the customer care problems we’d encountered over the years.
Our one simple goal: If there’s a problem, let’s make it clear and easy to solve.
We wanted to save people time and money as well as help them improve levels of customer satisfaction. One platform for all customer care issues to be logged and accessed by everyone who needed to be involved. One that promoted collaboration to quickly and effectively find the best solution to any problem.
As things stand today, clixifix® is being used up and down the UK by hundreds of businesses who are finally and thankfully saving the time, money and effort that they just don’t have to waste.
Contact us today to arrange a demonstration or free trial to simplify your customer care and satisfy your clients.
About SmartCraft
The SmartCraft Group provides modern SaaS solutions to help craftsmen and construction companies become more efficient and profitable.
Who we are and what we do
SmartCraft is the leading Nordic provider of software as a service (SaaS) solutions for craftsmen and the construction industry. The Group consist of 260 employees that serve over 13 300 customers from 16 offices in Norway, Sweden, Finland and the UK.
Since 2021, SmartCraft is listed on Euronext Oslo under the ticker SMCRT. For more stock related information see Investor Relations.
We cover a range of areas in the construction industry with our solutions. Deep knowledge about the niches we are involved in and targeted solutions to solve construction companies and craftsmen’s needs have been central to our focus. Our companies are best of breed SaaS solutions and our employees accumulate over 1000 years of experience.
We bring construction companies & their customers together.
Housebuilders and Commercial Contractors struggling with your Customer Care approach, here’s the solution.
clixifix® defect and repair resolution software will deliver lower costs and higher customer satisfaction.
Our mission
We Are On A Mission. clixifix® is one of the fastest growing property technology start-ups in the UK, and our mission is to simplify customer care software in the construction sector.
Our expert construction, software and design team deliver modern technologies to the construction sector in a fuss-free, simple and easy-to-use way.
We value each other, our customers, and our mission. We are building a culture here at clixifix® that’s proud to put people first.
Our investors
Northstar Ventures.
clixifix® is an equity and angel-backed business. Our investors are experts in Construction and PropTech.
Supporting regional entrepreneurs with global ambitions since 2004. Northstar Ventures provide early stage venture capital and impact investments to entrepreneurs with big ideas.
The founders in our portfolio are innovators, designers, engineers, scientists, business chiefs, agents for social change and much much more.
Key partnership
Our experienced experts
Abby
Customer Success Manager
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Christina
Business Development Manager
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James
Co-Founder & CEO
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Lucia
Sales Development Manager
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Laura
Accountant
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Neil
Software Tester
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Richard
Northstar Investment Manager
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Careers
We are always on the lookout for talented individuals.
We’re building a world class SaaS business, solving the challenges for construction customer service teams whilst turning ‘good moments’ into ‘great’ by sharing best practice.