Profit-for-purpose housing association Trafford Housing Trust has described working with defect management software specialists, clixifix® as ‘exceptional’, and sees them as a long term solution to improving their communication. The Trust’s Customer Care Manager, Jo Spate, has praised clixifix® for their continuous support and their impact on their efficiency and time management.
“Using clixifix® has had a huge impact on our approach to communicating to customers and contractors and has improved our efficiency and visibility.
Using a system like this has brought us in line with other developers and has given us clear and concise reports and analysis.”
Prior to using clixifix®, Trafford Housing Trust admits that the process of collating a history of customer complaint resolution took several hours. However, since using clixifix® sourcing information from past customers has become a lot easier and smoother.
They build and manage quality homes but also look after the families that live in their community! Putting people first is the primary goal. That’s something that clixifix® can help with!
Along with their private construction arm, Laurus Homes, they create homes that all kinds of people love to live in, they believe they can help change communities for the better.
Laurus Homes has an ambitious commitment to build at least 2,000 new, high quality homes by 2020 across the North West and beyond.
Already, half these homes are planned to be delivered outside the Trafford Metropolitan Borough.
As well as homes for private sale, nearly every development will include a mix of affordable homes including Shared Ownership and Help to Buy.