Hill Group celebrates 10 years with clixifix®!

September 2026 marks an important milestone for us as we celebrate 10 years of working with Hill Group.

Since Hill first joined clixifix® in September 2016, the partnership has grown into one of our longest-standing customer relationships, supporting a busy and continually evolving approach to aftercare and customer care.

To mark the occasion, we recently visited Hill’s headquarters in Waltham Abbey to present the team with our Customer Care Award 2026, recognising their continued commitment to delivering a structured, responsive and customer-focused post-handover experience.

And after 10 years, there are some impressive numbers behind the relationship.

More than 27,600 plots and 381,000 defects have been managed through Hill’s clixifix® account, with a closure rate of more than 98%.

More than three million defect-related comments have also been recorded within the platform. Those comments keep day-to-day updates, communication and actions tied directly to the relevant defect, helping Hill maintain a clear audit trail and reducing reliance on disconnected communication channels.

Today, Hill has 5,950 active plots managed through clixifix®.

Amelia Sellek, Customer Service Director at The Hill Group, said:

“clixifix® made what had previously been a disjointed process much simpler and easier to manage. It gives our team the visibility we need to react quickly, report against KPIs and provide homeowners with a better experience.

“Over the years, the clixifix® team have always been approachable, supportive and open to our suggestions and ideas. It has become an important part of how we manage aftercare.”

As a five-star HBF housebuilder and three-time WhatHouse? Housebuilder of the Year, Hill has built a strong reputation for quality and customer service, and we’re proud to have supported their approach to aftercare for the past decade.

There was also a brilliant coincidence behind this particular anniversary.

Clair Currie, our Head of Customer Success and Hill’s account manager, celebrates her own 10 years with clixifix® this September.

Clair said:

“There’s something particularly special about celebrating 10 years of working with Hill in the same month that I reach my own 10-year milestone with clixifix®. I’ve seen first-hand how their approach to customer care has continued to evolve, while their commitment to giving homeowners the best possible experience has remained constant.

“What has always stood out is the way the team continue to look for improvements and work collaboratively with us. We’re incredibly proud of the relationship we’ve built and it was a real pleasure to recognise that with our Customer Care Award.”

Ten years in, the conversation certainly isn’t stopping. We’re continuing to work closely with Hill across reporting, KPIs, commercial visibility, mobile working and the next generation of clixifix® functionality.

Here’s to the next chapter.