After delivering a high volume of completions we were working very hard to keep on top of our Customer Care at Renaker …so when we were introduced to clixifix it really struck a chord with my...
I’ve worked in the Development and Construction industry for over 25 years and in that time I’ve held senior management positions for a number of construction/development companies...
The ethos of transparency surrounding your aftercare and sales journey at Pocket for your new home owners is very refreshing, did clixifix help to facilitate this ethos with your stakeholders? Pocket...
How has clixifix® changed the way your team manage your Customer Care procedures at Stone Homes? We are now able to manage our customer care programme on a more consistent level. Instead of dealing...
clixifix® has rationalised the process of recording and progressing customer care complaints which enables our customer-care co-ordinators to manage the entire process in one system and to track...
Technology is now available to help housebuilders before, during and after the sales process, and while early adopters are reaping the benefits, some are not yet switched on. RUPERT BATES explores...
For any house builder, it’s fundamental to the success of your business to keep your new homeowners happy. In very simplistic terms your customers are the only reason that your Construction...
clixifix®, Customer Care, simplified is knocking on the door of scooping a national award after being shortlisted for the Best IT System or APP at the Housing Excellence Awards 2015. The Housing...
Having an action plan in place is critical, agree who is going to respond to the negative criticism, have a plan in place to deal with escalated issues, resolve the issue and ensure that you protect...
Contrary to popular belief, the construction Industry is not all about the bricks and mortar, its all about the Customer Service. Its a fact, and the sooner you come to terms with this, the better...
In my last post, I explored some areas where both principal contractors and their registered provider partners could possibly learn from each other if they embraced the ethos of partnering. In this...
In my previous post on how to improve collaboration in your Construction company , I explored the 12 principles of collaboration and how to apply this to your construction business in simple terms....
