Insights / blog

February 1, 2016

clixifix® Housing Associations (the clients) feedback.

clixifix® defect and repair resolution software was developed to take the headache out of Customer Care for housebuilders by putting all reported defects and repairs in a single place, enabling their team (as the Principal Contractors) and their Registered Provider (Housing Association) Partners to manage them together from one secure shared application.

For many Housebuilders working in Partnership with a Registered Provider on affordable new homes can be a daunting prospect. This relationship between two very different organisations with different cultures and values will have a much greater chance of flourishing if both parties embrace the real ethos of partnering.

Sir Michael Anthony Latham.

“Partnering includes the concepts of teamwork between supplier and client, and of total continuous improvement. It requires openness between the parties, ready acceptance of new ideas, trust and perceived mutual benefit’’ Latham Report (Para 6.45, p. 62)

When it comes to handing over your new homes to your trusted partner and handling defects and repairs, you don’t want all your teams hard work to unravel because of a rushed or ill prepared handover.

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clixifix enables the housebuilders to collaborate with other team members, company-wide, and provide accurate and timely responses regarding their defects and repairs to their Registered Provider (Housing Association) Partners to ensure that pre-agreed timescales and KPI’s are met .

Good Customer Service is fundamental to the success of your construction business especially in this sector.

Here is a selection of some Registered Providers (Housing Association) who are using clixifix® with their Principal contractors partners to effectively manage all defect and repair communications.

We were all very impressed by the ‘clixifix’ system and we are looking forward to seeing it in operation when the units hand over.
Carl Hockey. Chelmer Housing Partnership (CHP)

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I thought the presentation was excellent and certainly the functionality of clixifix impressed me. I thought it extremely useful to be able to store handover information/ snag lists / inspection lists etc against each individual plot and this will definitely be beneficial during the defects period. I also like that this enables us to keep detailed records on any defects reported to you and associated actions taken.
Gemma Davey. Project Manager – Midland Heart.

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Thanks for your time yesterday, It was very useful and I think the system you have in clixifix is fantastic.
Sam Wood. Development Coordinator. Regenda Group.

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The training they provided was really good – the system that they use is excellent and really easy to use. It would be great if all of our contractors used this system!
Stephen Smith. Senior Customer Services, Great Places Housing Group.

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We have found the clixifix system extremely easy to use by following the process on screen. Communication between the principal contractor and ourselves has been excellent and defects have been resolved quickly and smoothly. We have found it extremely useful having the facility to refer back to previous conversations regarding repairs. clixifix is a quick and easy way to report defects.
Sue Blake. Development Administrator, EMH Group.

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Thank you for taking the time out to come and show us the system.
We’ve fed back that we were really impressed by the system and will be passing the information to our head of development.
Oliver Johnston. Waterloo Housing Group.

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Thank you for taking the time and coming over again. Overall the feedback is very positive, especially that we can view information on the scheme on the system and can trace the job without waiting for someone to respond via e-mail or phone. At the moment we log the defects on our Open Housing system and generate a job ticket which then needs to be scanned and sent via e-mail but then the contractors needs to record it on their system so this centralised system is better.
Justyna Moore. Property Services Development Assistant. Two Castles Housing Association

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Thanks for coming to visit us today, the clixifix system is great.
Rachel Trew – Project Supervisor, Riverside.

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…The feedback I received was that everyone was really impressed with the system…   Mike Leach. Project Manager. Halton Housing Trust.

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I wanted to say how well the defects process is working, communication is great and clixifix is fantastic.
Sarah Parrott. Development Programme Coordinator. Thirteen Group.

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Have more questions? Want a real person to walk you through a live clixifix demo? We’re happy to help out. https://www.clixifix.com/

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