Roddy New Homes joins the clixifix® community

We’re pleased to welcome Roddy New Homes to the growing clixifix® community.

As customer expectations continue to rise, housebuilders need clear visibility across defects, contractors and resident communication throughout the aftercare journey.

Roddy New Homes have chosen clixifix® to bring more structure to this process, using a purpose-built defect management platform designed specifically around the realities of customer care after handover.

With clixifix®, their team can bring defects, contractors, residents and reporting together in one place, helping reduce reliance on spreadsheets, inbox chasing and disconnected processes.

A centralised approach gives customer care teams a clearer view of what is happening across every development, while helping ensure contractors remain accountable for the defects assigned to them.

Roddy New Homes will be able to:

• Manage defects and updates within one structured platform
• Track contractor performance against KPIs and SLAs
• Access real-time visibility across developments
• Automate resident updates and appointment reminders
• Maintain a clear audit trail from report through to resolution

By replacing fragmented processes with one consistent system, teams can spend less time gathering information and more time progressing defects and supporting residents.

Roddy New Homes are the latest housebuilder to recognise the value of a more structured approach to aftercare, joining organisations across the UK using clixifix® to improve visibility, accountability and customer communication.

Could your customer care team benefit from a more streamlined approach?

Book a demo to see how clixifix® can help bring your aftercare process together.