August 12, 2026
2 min read
We’re pleased to announce that clixifix® has joined the Home Builders Federation (HBF) as an Associate Member.
For us, this is about more than membership. It’s an opportunity to engage more closely with the homebuilding sector, listen to the challenges our customers and the wider industry are facing, and contribute to the conversations shaping the future of customer experience and aftercare.
Many of the housebuilders already using clixifix® are HBF members, including organisations recognised with the HBF 5-star customer satisfaction rating. We work closely with their customer care teams to support the experience that sits behind that recognition, helping them keep homeowners informed, improve visibility across aftercare, and create greater accountability around defect resolution.
Customer satisfaction remains a major priority for the HBF and its members.
The HBF’s latest messaging highlights that 93% of new-build buyers would recommend their builder to a friend, demonstrating the importance of delivering a positive experience throughout the customer journey.
At clixifix®, we see every day that the customer experience doesn’t end at handover. Effective, responsive aftercare is an important part of maintaining customer confidence, protecting satisfaction and helping housebuilders deliver on their commitment to quality.
Working with the sector, not just selling into it
Becoming an HBF Associate Member gives us another opportunity to work alongside the industry and our customers, sharing insight, learning from others and contributing to the discussion around how homebuilders can continue to improve the customer experience.
We’re looking forward to connecting with existing clixifix® customers, HBF members and other industry professionals at upcoming events, while contributing to the research, insight and conversations helping shape the future of homebuilding.
Visit our HBF profile: SmartCraft Software UK Limited – HBF Associate Member
Attending an HBF event? Let us know which events you’ll be at, we’d love to connect while we’re there.
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From housing developments to care homes, Avari wanted a smarter and more consistent approach to aftercare. With a growing portfolio spanning residential, commercial and partnership projects, Avari Homes recognised the need for a platform that could bring every development and aftercare process into one place. By moving away from spreadsheets, emails and manual defect tracking, […]
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