“Without clixifix®, I wouldn’t still be in this role…”

July 7, 2026

1 min read

Luke Lane

Check out the highlights of our day with Norse

We recently spent the day with the Norse Homes Client Care team to find out how clixifix® has become part of their day-to-day operations and the difference it’s made to the way they manage customer care.

From launching across 12 houses and 22 apartments simultaneously to managing every plot from one central platform, Sarah and the team shared how clixifix® has helped simplify their processes, improve visibility and make life easier for everyone involved.

For Sarah and the team, that means:

Defect statuses can be viewed from anywhere
Documents are stored against each plot in one central hub
Teams are no longer relying on spreadsheets, calls and scattered messages
Every stakeholder has clearer visibility of what’s happening
Issues are easier to track, manage and report on
Nothing gets missed

Residents have also responded positively, with clixifix® helping create a more transparent and joined-up aftercare experience.

If your team is looking for a clearer way to manage defects after handover, Norse Homes’ story is a great example of what clixifix® can support in practice.

At clixifix®, we believe in the ‘right first time’ approach. Our defect and repair resolution software is designed to help you manage and resolve defects efficiently, saving you time and enhancing customer satisfaction.

Why not see it in action? Book a demo with us today and discover how clixifix® can help you minimise defects, reduce costs, and improve your relationships with your customers. Let’s work together to make ‘right first time’ a reality for your business.

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