How Clarendon Homes reduced emails by 80% with clixifix®

Watch the full video to hear how Clarendon Homes are using clixifix® to improve their aftercare service.

For Clarendon Homes, aftercare is a key part of the customer journey.

The team are proud of their customer service and customer charter, and wanted the experience after handover to reflect the same level of care they put into sales and marketing.

Before clixifix®, their aftercare process was managed through spreadsheets, Word documents and emails. As the team describe in their video testimonial, it was “a nightmare to say the least”.

Clarendon Homes needed a platform built specifically around aftercare. One that could help them manage defects, customer communication and reporting in a more structured way.

Since moving to clixifix®, the team have seen a significant impact. Emails have reduced by around 80%, with telephone calls also decreasing as more customers use the platform to log issues and track progress.

Customer adoption has been especially strong, with around 9 out of 10 customers jumping straight into clixifix®. Through the Residents’ Portal, homeowners have a clear place to raise issues, view updates and understand what is happening with their property.

For Clarendon Homes, this visibility helps reassure buyers that there is a clear system in place once they move in. It also gives the customer service team one central platform to keep track of defects, progress issues efficiently and create a smoother day-to-day process.

Reporting has also helped the team understand performance, review defect activity and use those insights to reduce defects over time.

As Clarendon Homes explain, aftercare may be the final stage of the purchasing journey, but it is arguably one of the most important. With clixifix®, they can deliver a more structured, transparent and customer-focused aftercare experience.

Ready to achieve similar results in your aftercare process?

Book a demo to see how clixifix® could help your team reduce admin, improve customer visibility and create a smoother experience after handover.