United Living is a leading provider of regeneration and retrofit services, focused on revitalising homes and communities across the UK. With expertise in working within occupied properties, they deliver projects with minimal disruption while prioritising sustainability, social value and long term community impact. Their work not only improves living spaces, but also supports local communities through skills development, employment opportunities and initiatives that promote wellbeing and inclusion.
United Living were clixifix®’s very first client back in 2014, when they were known as Partner Construction. From the outset, they were keen to enhance their customer care and create a central portal to bring all stakeholders together. That early vision has played a key role in shaping how clixifix® has evolved today.
Over the past 12 years, clixifix® has supported United Living in streamlining defect management, improving communication and delivering a more efficient aftercare experience across their developments.
What stands out most is their mindset, always looking for ways to improve, refine processes and raise the bar.
From adopting best practices to evolving their aftercare approach, the team continues to push forward. Tools like the Technician app are making a real difference day to day, helping to simplify workflows, improve communication and create a smoother experience for both residents and internal teams.
As the partnership continues, we’re excited to see United Living build on this success, ensuring every home benefits from faster defect resolution, clearer communication and a more transparent aftercare experience.
Here’s to the next 12 years of collaboration, innovation and exceptional customer care 👏