Managing customer care effectively is one of the biggest challenges facing housebuilders today — particularly as email volumes increase and teams are stretched. For Cyden Homes, adopting clixifix® has delivered clear, measurable results, transforming how customer care is managed across the business.

Since implementing clixifix®, Cyden Homes has reduced customer care cases by 67%, enabling the team to manage high volumes of communication without adding extra staff.

Stuart Powell, Quality Manager at Cyden Homes, explains:

“Since implementing clixifix® into our business, my team has reduced customer care cases by 67%. It’s completely changed how we manage high volumes of emails without needing to add extra staff.”

By centralising customer care activity into a single platform, inbound emails have reduced significantly while service levels have improved. Clearer workflows and better visibility allow the team to stay in control and consistently exceed KPI targets.

A key benefit has been improved collaboration with approved contractors. Contractors can manage and close jobs directly within clixifix®, removing unnecessary administration for the customer care team and freeing up valuable time to focus on higher-value activity.

Now nearly three years into using clixifix®, Cyden Homes has embedded the platform into day-to-day operations, using insight and data to continuously improve the customer care experience.

We’re proud to support Cyden Homes on their customer care journey and to see such strong, data-backed results delivered through digital aftercare.