August 19, 2026
1 min read
With around 300 properties currently on clixifix®, the team use the platform to manage defects, customer communication and subcontractor performance in one place.
That visibility has helped make their day-to-day process simpler, with a clear history of each property and the ability for anyone in the team to pick up an issue and quickly understand what has happened and what needs to happen next.
The impact is showing in the results too.
“You can see the decrease in our response times and the KPIs have improved year on year, so I think that speaks for itself.”
Denbury have also seen a significant reduction in calls and emails, with more customers using clixifix® to send updates, ask questions and keep track of progress.
For the team, that means less chasing, clearer communication and one shared view across customer care, site teams and homeowners.
Ready to create a clearer, more joined-up aftercare process?
Book a demo to see how clixifix® could help your team reduce admin, improve visibility and deliver a smoother customer care experience.
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