With a strong focus on delivering exceptional service, Fernham Homes have partnered with clixifix® to strengthen their aftercare operations with a platform built specifically for defect management, not just aftercare as part of a wider system. By choosing a purpose-built specialist solution, they can streamline defect resolution, improve subcontractor accountability, and enhance communication with residents at every stage of the journey.

At clixifix®, we simplify customer care for the housebuilding industry. Our award-winning defect management software empowers housebuilders, housing associations and councils to strengthen collaboration between residents and contractors, improve compliance, save time, and reduce costs, all while elevating the customer experience.

What Fernham Homes valued about clixifix®

• One central platform for all defect data, no duplication, no confusion.
• Instant access to clear, reliable management reports, no more time wasted compiling information.
• KPIs and SLAs tailored to contractors, ensuring every party is accountable for their responsibilities.
• Real-time visibility into defect trends and contractor performance, by scheme or plot, empowering smarter decisions and cost savings.
• A dedicated subcontractor portal with digital sign-off, improving accountability and reducing disputes.
• Automated resident updates and appointment reminders, helping reduce no-shows and inbound chasing.

Don’t miss out on being part of the UK’s customer care revolution. Discover how clixifix® can help you streamline aftercare, strengthen contractor accountability, and deliver a better homeowner experience.

Book a demo or call us on 0191 500 7924 to speak to our team. We’d be delighted to welcome you into our growing community of organisations dedicated to customer care excellence.