Laxton Properties Moves to a Smarter Way of Managing Aftercare

By choosing clixifix®, Laxton Properties have strengthened their aftercare operations by moving away from spreadsheets, emails and manual defect tracking to a platform built specifically for defect management.

With a growing portfolio and a commitment to delivering excellent customer care, Laxton Properties recognised the need for a more structured approach to managing defects, contractor performance and resident communication. By centralising their aftercare processes within clixifix®, they now have greater visibility, stronger accountability and a more efficient way of managing customer care across every development.

What Laxton Properties valued about clixifix®

• One central platform for all defect data, no duplication, no confusion
• Instant access to clear, reliable management reports, no more time wasted compiling information
• KPIs and SLAs tailored to contractors, ensuring every party is accountable for their responsibilities
• Real-time visibility into defect trends and contractor performance, empowering smarter decisions
• A dedicated contractor portal with digital sign-off, improving accountability and reducing disputes
• Automated resident updates and appointment reminders, helping reduce no-shows and inbound chasing

Don’t miss out on being part of the UK’s customer care revolution. Discover how clixifix® can help you streamline aftercare, strengthen contractor accountability, and deliver a better homeowner experience.