Customer Care made simple for Housing Associations and Councils
Join leading Housing Associations and Councils transforming customer care with clixifix®
The clixifix solution
clixifix® is a purpose-built defect management SaaS solution designed to manage defects efficiently while enhancing collaboration between housing associations, contractors, and residents. By streamlining communication across all parties, clixifix® ensures that defects and aftercare issues are addressed promptly and transparently. With real-time updates, detailed audit trails, and powerful reporting tools, the platform empowers teams to track, manage, and resolve issues faster than ever before.
Request a bespoke demo
Take 30 minutes of your time to see how clixifix® can improve your customer care.
Powerful features we provide for Housing Assocations and Councils
We’ve designed specialist features tailored for Housing Associations like you. Whether you need a comprehensive reporting suite or automated updates clixifix® provides end-to-end solutions to streamline processes and enhance customer satisfaction.
Defect Management
clixifix® is a purpose-built solution designed to streamline aftercare operations. It minimises the time your teams spend managing jobs by centralising and simplifying the process. With collaboration at its core, the platform provides complete visibility into your aftercare operation, ensuring seamless communication and coordination across your organisation.
Automated Updates
Automated system notifications keep your clients informed at key stages, enhancing communication while saving you valuable administrative time.
Task Management
Efficiently manage your defect operations by assigning personal tasks or creating tasks for the entire team to streamline workflows.
Digital Libraries/Document Storage
The clixifix® digital libraries enable users to securely store and share essential documentation related to your jobs. They provide enhanced visibility, ensuring all relevant users have access to project specific information.
Comprehensive Reporting Suite
The clixifix® real-time reporting suite empowers you to generate actionable business insights quickly, enabling more informed decision-making for the future.
Contractor Portal
Provide your entire supply chain with access to a personalised portal, allowing them to submit real-time updates on the defects they are addressing. Sub Contractors can use this free online tool to accept defect assignments, schedule repairs, and ensure timely completion of jobs.
CALENDAR
The clixifix® calendar provides full visibility into all scheduled appointments with easy tracking for efficient management.
