Plymouth Community Homes & clixifix©

Plymouth Community Homes are Plymouth’s largest social housing landlord with over 16,000 properties providing homes to over 35,000 people in the local area. They are also a commercial landlord, managing over 170 shops.

Plymouth Community Homes is a high performing, efficient and effective housing business focused on providing good quality homes and services for people in the city.  As a major stakeholder in Plymouth they liaise directly with residents about new developments and work alongside Plymouth City Council to get the best results for the local people. Over 600 new homes promised from deal with Plymouth City Council – Plymouth Community Homes

They have been building new affordable homes for future generations since 2011, to make sure that people have a decent place to live and access to the opportunities they deserve. Over the next five years they plan to deliver another 523 new homes. 

Working with clixifix©

We wanted to give you an insight into how we have helped a company like the Plymouth Community Homes.

Their Development Programmer Officer, Claire Andrew, tells us about working with clixifix©.

Q. How did you discover clixifix©?

A. The system was recommended to us by other registered providers.

Q. What attracted you to clixifix©?

A. We needed a robust system to document the flow of defect enquiries, and for those enquiries to reach the right people in a timely manner. Clixifix© allows a central place for us to work collaboratively with internal teams, and external contractors.

Q. Could you describe your experiences with clixifix©?

A. The clixifix© platform and the support we receive from staff are both great. The system itself is well configured and easy to use. It is quite self-explanatory for both the providing organisation and its clients and contractors. The support and training staff are always very helpful and knowledgeable.

Q. What were the main challenges before you started using clixifix©?

A. We didn’t have a suitable process in place to deal with defects, and no transparency in the management of the defect once it left our ownership. We found that defects were being rectified, but we didn’t have a record of the defect journey.

Q. How has clixifix© helped you?

A. Defect rectification is smoother, details of jobs raised are less ambiguous, processes are more streamlined, and developer/provider communication has improved. We now have a suitable reporting system and a record of everything that’s happened within the initial 12 month defect period, all stored in one central place.

clixifix® was made for Housing Associations and Registered Providers delivering new homes just like Plymouth Community Homes. Turbo-charge your customer care efficiency with clixifix. The No. 1 customer care software choice for housing associations in the UK. The complete aftercare and Quality Management platform for new builds.

Book a demo today and enjoy a guided tour of our industry-leading software with a dedicated specialist- https://www.clixifix.com/housing