BEN BAILEY HOMES IMPLEMENTS CLIXIFIX®, CUSTOMER CARE & DEFECT MANAGEMENT SOFTWARE
August 26, 2021
2 min read
Sarah MacNeil
clixifix® are delighted to welcome on-board the team at Ben Bailey Homes to help them streamline their aftercare operations and provide a 5* service to their customers.
Ben Bailey Homes forms part of the Conroy Brook Group, based in Yorkshire. The Conroy Brook Group develops outstanding, craftsman-built developments with a focus on superior quality and consistently high standards.
As a private, family-owned business, they have built a reputation for exemplary customer service and a commitment to excellence, which has resulted in an array of industry awards for luxury stone-built detached family homes, retirement apartment complexes, specialist care homes and also commercial developments.
Ben Bailey Homes sits alongside the Group’s other businesses – Conroy Brook (Developments) Ltd and Conroy Brook Construction – delivering middle market good value family homes in Yorkshire and the North Midlands, to the same high standards that run through the entire company.
The team at Ben Bailey Homes will be using clixifix® to manage all aftercare queries and engage with residents on their new development in Warmsworth – The Halt.
Sales Manager Laura Mead said: “We have teamed up with clixifix® to streamline our current after sales procedures, with a view to improving our efficiency in dealing with customers and enabling us to offer a better quality service and speed up our aftersales process.”
If you’re looking for a more efficient way to manage aftercare on your developments get in touch with us today.
From housing developments to care homes, Avari wanted a smarter and more consistent approach to aftercare. With a growing portfolio spanning residential, commercial and partnership projects, Avari Homes recognised the need for a platform that could bring every development and aftercare process into one place. By moving away from spreadsheets, emails and manual defect tracking, […]
By Abby, Customer Success Manager at clixifix® When I speak to customer care teams, I often hear the same challenges come up. Defects are being managed across emails, spreadsheets and phone calls. Updates are sitting in different places. Contractors need chasing. Residents want to know what is happening. Internal teams need clear information, but pulling […]
Check out the highlights of our day with Norse We recently spent the day with the Norse Homes Client Care team to find out how clixifix® has become part of their day-to-day operations and the difference it’s made to the way they manage customer care. From launching across 12 houses and 22 apartments simultaneously to […]