Bewley Homes Customer Care powered by clixifix® Customer Care, simplified.

January 22, 2016

1 min read

Sarah MacNeil

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clixifix® has rationalised the process of recording and progressing customer care complaints which enables our customer-care co-ordinators to manage the entire process in one system and to track the response time of our subcontractors to ensure all items are resolved within pre-agreed timescales.

The conversation feature is extremely useful as it ensures that the whole team is fully informed as to the latest position with any repair, particularly if changes occur with arrangements and our subcontractors send clear and precise updates following their visits as it is in their interest for the job to be closed; this confirmation was very rare before clixifix.

The reporting feature is easy to use and very informative.

The support during set-up and beyond has always been very friendly, efficient and effective.”
Gill Fairclough
PA to the Chairman

Bewley Homes Plc
Inhurst House,
Baughurst, Hampshire,
RG26 5JJ

http://www.bewley.co.uk

At clixifix®, we believe in the ‘right first time’ approach. Our defect and repair resolution software is designed to help you manage and resolve defects efficiently, saving you time and enhancing customer satisfaction.

Why not see it in action? Book a demo with us today and discover how clixifix® can help you minimise defects, reduce costs, and improve your relationships with your customers. Let’s work together to make ‘right first time’ a reality for your business.

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