MACLENNAN CONSTRUCTION IMPLEMENTS CLIXIFIX®, CUSTOMER CARE & DEFECT MANAGEMENT SOFTWARE
August 26, 2021
2 min read
Sarah MacNeil
clixifix® is thrilled to welcome on board the team from MacLennan Construction to help streamline their aftercare operations and provide a 5* service to their customers and Housing Association clients.
Founded in 2003, MacLennan Construction limited is based in Bangor, Gwynedd North Wales, and operates throughout the region.
MacLennan Construction’s strengths and passions are to provide a total service to their clients, where they ultimately undertake both the design and construction work.
They are able to design your project from initial concept through to Planning, Construction, Finishing, and Building Regulation Approval on an agreed budget. MacLennan Construction prides themselves on close client working relationships.
When asking them why they chose to implement our software platform, Jane Davies said
“The Client handover process and defect liability period can ultimately define the success of a scheme and certainly leaves clients with a lasting impression of our Company.
We chose Clixifix to provide our clients and client agents with a transparent and reactive system for reporting and managing defects, together with providing us with the ability to manage cost, time and performance of our own staff and subcontractors”
The team will now be using clixifix® to manage all post-handover engagement with residents on their expanding portfolio of residential developments to further enhance their reputation for excellent customer service.
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