Find all the guidance you need as you navigate through the world of customer service and defect management.
NHBC BFT 2023 Presentation -Digitising Defects and Customer Care
Overview animation explainer video
What Should You Measure?
What Do Good Customer Service Teams Do.
Quality Assurance in the Construction Sector.
Managing Expectations of New Homeowners.
Excellence Wins!
Bad Habits of Bad Customer Care Teams.
3 Steps to better Customer Care.
Gentoo Homes Video Case Study
SG Estates Testimonial.
Galliard Video Testimonial