The best customer care software for house builders.
Streamline repairs, boost customer
satisfaction, and manage everything
in one easy-to-use platform.
clixifix® was made for Housebuilders like you
clixifix® is transforming customer care in the house building industry. Our award winning defect management software
strengthens collaboration between residents and contractors, as well as saving time and money.
Today, clixifix® is trusted by many Housebuilders who are now able to remain compliant and
improve customer satisfaction, whilst delivering customer care excellence.
The problem we often hear
Many housebuilders are struggling to manage
post-completion defects manually on their new build
portfolio. Relying on spreadsheets, emails, and phone calls -
these methods create significant inefficiencies, leading to:
- Lack of audit trail and risk to compliance.
- Lack of real-time collaboration.
- Manual data entry and duplication.
- No SLA monitoring or KPI tracking.
- Limited reporting.
The clixifix® solution
clixifix®, a purpose-built defect management SaaS solution is designed to manage defects efficiently and enhance collaboration between housing association partners, contractors, and residents.
- A single source of truth for defect management data.
- Instant updates and shared access for teams, clients, and subcontractors. (If enabled)
- Integrations and smart imports reduce duplication and admin time.
- Faster nomination and appointment functions – get defects resolved quicker, delivering exceptional customer care.
- Access to detailed management information reports to improve efficiency and reduce costs.
clixifix® in numbers
406k+
Defects created in 2024
66k+
Plots added in 2024
32k+
Users added in 2024
Request a bespoke demo
Take 30 minutes of your time to see how clixifix® can improve your customer care.
Powerful solutions we provide for Housebuilders
Whether you're looking to streamline communication or gain deeper insights with powerful reporting, clixifix® helps you improve efficiency and elevate your customer care reputation.
Defect Management
clixifix® is a purpose-built solution designed to streamline aftercare operations. It minimises the time your teams spend managing property defects by centralising and simplifying the process. With collaboration at its core, the platform provides complete visibility into your residents' aftercare needs, ensuring seamless communication and coordination across your supply chain.
Scheme & Plot Discussions
Centralise communication between all stakeholders in relation to non defect related queries. Publish site updates, ask questions or share any other relevant information.
Digital Libraries
The clixifix® digital libraries enable users to securely store and share essential documentation related to your new homes. They provide enhanced visibility, ensuring all relevant users have access to critical information when needed.
Comprehensive Reporting Suite
The clixifix® real-time reporting suite empowers you to generate actionable business insights quickly, enabling more informed decision-making for the future.
Contractor Portal
Provide your entire supply chain with access to a personalised portal, allowing them to submit real-time updates on the defects they are addressing. Contractors can use this free online tool to accept defect assignments, schedule repairs, and ensure timely completion of jobs.
Resident Portal
If enabled, you can give residents access (with a unique login) to important information, keep them updated on progress and offer industry-leading customer service to your residents.
Configurable Forms
Digitise your paperwork with clixifix®! The platform allows you to create custom forms directly within your account, enhancing your ability to capture data and manage actions more effectively.
