At clixifix®, we love seeing our platform being put to great use – and few use it better than the team at Seddon Construction. With nearly seven years of partnership behind us, we recently had the pleasure of spending the day on-site with their aftercare and delivery teams to see first-hand how they’re using clixifix® to drive efficiencies, enhance collaboration, and consistently raise the bar on customer care.

About Seddon Construction

With a legacy spanning over 125 years, Seddon is a trusted name in the housing sector. Their work ranges from building new homes to refurbishing and regenerating communities – all in close partnership with housing associations and local authorities. But Seddon’s mission isn’t just about bricks and mortar – it’s about delivering outstanding customer experiences and safeguarding a reputation built over generations.

Enhancing Collaboration Across Stakeholders

Like many in the sector, Seddon recognised the growing need to tighten collaboration between internal teams, contractors, and clients. During our visit, we discussed how clixifix® can support this by offering real-time updates, transparent communication, and clear audit trails across every project.

The team showed great enthusiasm for upcoming stakeholder engagement sessions, which will help educate their wider supply chain and clients on how to fully leverage the clixifix® toolkit – ultimately creating a more joined-up, seamless aftercare journey.

Keeping Costs Under Control

Cost control is critical in aftercare, especially when repairs and recharges begin to mount. Seddon were keen to explore how our Cost Module can bring tighter visibility to defect-related expenditure, allowing for more accurate recording, tracking, and accountability – without the spreadsheets.

This feature is particularly valuable when customer care teams are tasked with managing cost without compromising service quality.

 

         

Managing Complaints with Confidence

With many of Seddon’s clients covered by the Consumer Code for Home Builders or registered under the New Homes Quality Board, compliance is front of mind. We introduced the team to our Complaints Module, which provides a clear, auditable framework to handle complaints efficiently and in line with industry expectations – reducing risk and protecting client relationships.

Making the Most of the Premium Calendar

Seddon were quick to embrace the potential of our Premium Calendar, a powerful tool that enables teams to manage recurring events, track appointments, and maintain consistent communication between contractors, subcontractors, and residents.

Reducing no-shows and missed appointments while improving visibility across the board – it’s a small change with a big impact.

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Our visit to Seddon wasn’t just about product updates – it was a genuine opportunity to collaborate, share ideas, and support a team clearly invested in getting aftercare right. Their commitment to continuous improvement in a challenging market is inspiring, and we’re proud to support them on that journey.

Here’s to raising the bar in aftercare – together.
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