Ready to transform
your customer care?
Our award winning defect management
software strengthens collaboration
between residents and contractors,
as well as saving time and money.
We are simplifying customer care. Are you ready to join us?
clixifix® is transforming customer care in the house building industry. Our award winning defect management software strengthens collaboration between residents and contractors, as well as saving time and money.
We are helping house builders and their sub contractors/main contractors to remain compliant and improve customer satisfaction. This ever-growing community of companies are delivering customer care excellence.
The problem we often see
- Numerous spreadsheets and documents.
- Spending too much time collecting data for monthly reports.
- Poor communication between residents and contractors.
- Growing costs for repeated defects
- Lack of audit trail and risk to compliance.
The clixifix® solution
- A single source of truth for defect management data.
- Access to detailed management information reports.
- Faster nomination and appointment functions – get defects resolved quicker, delivering exceptional customer care.
- Greater visibility of defects trends across the organisation (regional / scheme / plot). This information can improve efficiency and reduce costs.
Delivering Customer Care
clixifix® in numbers
406k+
Defects created in 2024
66k+
Plots added in 2024
32k+
Users added in 2024
Our clients
Our award-winning defect management software delivers customer care excellence for housebuilders,
housing associations, and principal contractors across the UK and Ireland.
“We love working with clixifix®, easy to use, we can see exactly what is going on at any point during the day.”
Lynsey K, Head of Customer Service
“Customer care is a big deal here at bunnyhomes, so we’re delighted to have the clixifix® system in our tool kit - happy customers means we’re happy bunnies too!”
Paul Harris, Customer Care Manager
“I can’t speak highly enough about the clixifix® customer service team, they are fast and always available for video calls”
Andrew Cheaper, Customer Care Manager
"It's easy to use for all ages and has endless uses which has transformed how we work. I look forward to building our relationship further with clixifix"
Alex Alston Residential Surveyor
"We chose to implement clixifix as it offers transparency, flexibility and effective communication with developers."
Charlotte Hayden Aftercare Manager
"The implementation of clixifix® has given us the ability to communicate with multiple parties, store information and improve accountability."
Diane Wells of Panorama Kitchens
The features we provide
Whether you're looking to streamline communication or gain deeper insights with powerful reporting, clixifix® helps you improve efficiency and elevate your customer care reputation.
Defect Management
clixifix® is a purpose-built solution designed to streamline aftercare operations. It minimises the time your teams spend managing property defects by centralising and simplifying the process. With collaboration at its core, the platform provides complete visibility into your residents' aftercare needs, ensuring seamless communication and coordination across your supply chain.
Scheme & Plot Discussions
Centralise communication between all stakeholders in relation to non defect related queries. Publish site updates, ask questions or share any other relevant information.
Digital Libraries
The clixifix® digital libraries enable users to securely store and share essential documentation related to your new homes. They provide enhanced visibility, ensuring all relevant users have access to critical information when needed.
Comprehensive Reporting Suite
The clixifix® real-time reporting suite empowers you to generate actionable business insights quickly, enabling more informed decision-making for the future.
Contractor Portal
Provide your entire supply chain with access to a personalised portal, allowing them to submit real-time updates on the defects they are addressing. Contractors can use this free online tool to accept defect assignments, schedule repairs, and ensure timely completion of jobs.
Resident Portal
If enabled, you can give residents access (with a unique login) to important information, keep them updated on progress and offer industry-leading customer service to your residents.
Configurable Forms
Digitise your paperwork with clixifix®! The platform allows you to create custom forms directly within your account, enhancing your ability to capture data and manage actions more effectively.
