Customer Care, simplified.
clixifix® is a web based defect and repair resolution platform.
It delivers lower costs and higher customer satisfaction.
clixifix® enables the whole team to collaborate on snagging, reported defects, customer queries and aftercare conversations.
Struggling with your defects and repairs?
Do you find that your Customer Care team are struggling to manage and assign defects and repairs within your Key Performance time frame? Are you hindered by sub-contractors who aren't reachable by phone? Are you managing and recording your Customer Care issues in a Spreadsheet? You're not alone!
With many years experience in the House-building and Construction industry, we've seen the way these issues are currently handled. We're here to tell you that there IS a better way. Enter clixifix®. A 100% web-based portal specifically designed to help you effectively administer your Customer Care tasks and direct your Defect Management and Repair processes.
With many years experience in the House-building and Construction industry, we've seen the way these issues are currently handled. We're here to tell you that there IS a better way. Enter clixifix®. A 100% web-based portal specifically designed to help you effectively administer your Customer Care tasks and direct your Defect Management and Repair processes.
Better Customer Care starts with better communication
The most frequent complaint from new home buyers is a lack of communication between them, the Principal Contractor and any associated Sub-Contractors. clixifix® solves this issue by allowing all relevant stakeholders to communicate with each other in the one place at any time on any internet connected device with a web browser.
Gone are the days of Customer Care teams chasing Operatives on the phone trying to schedule a repair or Residents being kept in the dark with regards to Defect Repair Scheduling.
The clixifix® web portal offers a clear and direct line of communication which reduces frustration and confusion for your clients, residents and sub-contractors.
Gone are the days of Customer Care teams chasing Operatives on the phone trying to schedule a repair or Residents being kept in the dark with regards to Defect Repair Scheduling.
The clixifix® web portal offers a clear and direct line of communication which reduces frustration and confusion for your clients, residents and sub-contractors.
Available Anywhere*
100% web-based, no software to download or install, no training required. You and your team will see the benefits in a matter of days. Forgot to close a ticket before you left the office? No problem, just sign in to clixifix® from home!
Choose who receives notifications, so that they can keep up to date in real time with your clixifix® activity via notifications on the go...
*Providing you have an internet connection clixifix®is available anywhere, be it on desktop, laptop or tablet.
