Customer care, simplified
Defect management, simplified
Audits, simplified
Reports, simplified
clixifix® is a powerful SaaS platform which empowers aftercare teams in the construction sector to deliver more efficient defect management and repair services.
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Streamline defect management
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Increase customer satisfaction
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Reduce complaints and remain compliant
Why use clixifix®
Connect
Manage
Workflow
Security
Integration
Drive efficiency and compliance across your teams with securely protected and connected contractor portals.
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clixifix® is a powerful SaaS platform that provides you with the ability to manage reported defect repairs and maintenance issues aligned to your business KPIs.
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Utilise powerful workflows to maintain consistency across your aftercare teams, stakeholders, contractors and residents.
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clixifix® was made for Construction Professionals like you.
Whether you are delivering new homes for sale, working in partnership as a housing association or principal contractor or you’re a subcontractor clixifix® is designed to allow for effortless management of planning tasks and activities relating to your aftercare services
Core features 
clixifix® offers a rich suite of core features to empower your aftercare teams with better defect management. Utilising one source of the truth across your stakeholders, contractors, and residents.
Defect & repair management
Making aftercare easier for construction and aftercare teams.
Benefits
- Improve the defect and repair management of your properties aligned to your business KPI’s
- Control the nomination of internal team members or contractors for tasks to be completed
- Understand the status and priority of all your defects
- Reduce administrative time relating to appointments and jobs
Contractor portals
Maintain business and communication continuity across your stakeholders.
Benefits
- Provide your contractors with access to their own clixifix® portal to manage their nominated tasks providing one source of the truth
- Empower your contractors with the ability to communicate with you live in clixifix®
- User-defined contractor nomination instructions
- Control your contractor portal KPI’s
Live activity feed
An at-a-glance view of the status of your most recent aftercare.
Benefits
- Use real time data to understand all defect and repair work
- Live communication across your aftercare teams and contractors
- Filter activity and data across all your schemes and plots
- All activity is time and date stamped
Digital libraries
Digitise your documentation and supporting materials.
Benefits
- Store digital libraries of documentation against your schemes and plots
- Digital image capture and annotation
- Paperless job management
- Associate digital content with defects and audits
Digital sign off
Defect resolution proof and evidence capture with sign on glass.
Benefits
- Reduce reliance on the paper-based signature capture
- Digital image capture and annotation
- Resident signature capture with sign on glass
- Evidence captured is all auditable within clixifix®
Digital workflows
Achieve your goals with automated defect management processes.
Benefits
- Utilise pre-defined workflows to communicate and nominate defect repairs across your supply chain
- Defect status is defined based on a live KPI clock
- Realtime notifications via clixifix® email or desktop alerts
- Communicate directly into clixifix® from an external email
Reporting
Use your clixifix® data to make smarter business decisions.
Benefits
- Interrogate your clixifix® data using the clixifix® reporting tool
- Understand your contractor’s performance
- Give your stakeholders a holistic view of defect trend analysis
- Export your data for interrogation outside of clixifix®
Audits and inspections
Improve defect resolution with configurable audits and inspection lists.
Benefits
- Compile your defects across your properties into audits and inspection lists ready for action
- Predefine your audit or inspection list types to maintain continuity
- Bulk action nominations reduce workloads
- Utilise tasks to set reminders directly to your inbox
Defect & repair management
Making aftercare easier for construction and aftercare teams.
Benefits
- Improve the defect and repair management of your properties aligned to your business KPI’s
- Control the nomination of internal team members or contractors for tasks to be completed
- Understand the status and priority of all your defects
- Reduce administrative time relating to appointments and jobs
Live activity feed
An at-a-glance view of the status of your most recent aftercare.
Benefits
- Use real time data to understand all defect and repair work
- Live communication across your aftercare teams and contractors
- Filter activity and data across all your schemes and plots
- All activity is time and date stamped
Digital sign off
Defect resolution proof and evidence capture with sign on glass.
Benefits
- Reduce reliance on the paper-based signature capture
- Digital image capture and annotation
- Resident signature capture with sign on glass
- Evidence captured is all auditable within clixifix®
Reporting
Use your clixifix® data to make smarter business decisions.
Benefits
- Interrogate your clixifix® data using the clixifix® reporting tool
- Understand your contractor’s performance
- Give your stakeholders a holistic view of defect trend analysis
- Export your data for interrogation outside of clixifix®
Contractor portals
Maintain business and communication continuity across your stakeholders.
Benefits
- Provide your contractors with access to their own clixifix® portal to manage their nominated tasks providing one source of the truth
- Empower your contractors with the ability to communicate with you live in clixifix®
- User-defined contractor nomination instructions
- Control your contractor portal KPI’s
Digital libraries
Digitise your documentation and supporting materials.
Benefits
- Store digital libraries of documentation against your schemes and plots
- Digital image capture and annotation
- Paperless job management
- Associate digital content with defects and audits
Digital workflows
Achieve your goals with automated defect management processes.
Benefits
- Utilise pre-defined workflows to communicate and nominate defect repairs across your supply chain
- Defect status is defined based on a live KPI clock
- Realtime notifications via clixifix® email or desktop alerts
- Communicate directly into clixifix® from an external email
Audits and inspections
Improve defect resolution with configurable audits and inspection lists.
Benefits
- Compile your defects across your properties into audits and inspection lists ready for action
- Predefine your audit or inspection list types to maintain continuity
- Bulk action nominations reduce workloads
- Utilise tasks to set reminders directly to your inbox
clixifix® advanced defect management 
clixifix® is designed to help you streamline and digitise your defect management for your new homeowners, when you feel you are ready to take your defect management to the next level clixifix® offers a suite of advanced features which will help you make this leap
Technicians app
Our live tracking app helps keep your business and your customers connected.
Benefits
- Send job details directly to your workforce
- Realtime location tracking to help prevent failed appointments
- Reduce dependency on paper with the ability to sign on glass and capture closing commentary
- Improve your NPS with instant customer satisfaction feedback
Configurable forms
Reduce your reliance on paper forms by building them directly into clixifix®
Benefits
- Ready-made components for easy document creation
- Ability to capture digital signatures
- Automate the creation of inspection lists and audits
- Exportable as a PDF
Residents portal
Offer industry-leading customer service to your residents.
Benefits
- Exceed customer expectations with a self-service portal
- Provide your residents with the functionality to communicate with you live in clixifix®
- Reduce paper usage by sharing documentation live in the Residents Portal
- Improve your residents access to information which is key to them 24/7
Defect costs analysis
Truly understand how much aftercare is costing your business.
Benefits
- Capture and store cost centres on clixifix®
- Track and report on profit loss & gains associated with your aftercare
Demo sandbox
Allow for seamless experimentation of all clixifix® functionality.
Benefits
- Experiment with features with no limit to data entry
- Provide your new users with an environment for training and development
Complaints module
Ensure you have a robust complaints process within clixifix®
Benefits
- Improve your compliance with the NHQB
- Utilise predefined workflows to manage new or ongoing complaints
- Communicate via email directly from within the complaint’s module
- Keep up to date with the complaint’s module live activity feed
Premium calendar & scheduling
View and manage your workforce and schedule them to appointments.
Benefits
- Schedule your workforce based on availability
- A richer set of calendar customisation capabilities
- Understand appointments associated to each of your workforce
- Reduce workforce diary conflicts
Technicians app
Our live tracking app helps keep your business and your customers connected.
Benefits
- Send job details directly to your workforce
- Realtime location tracking to help prevent failed appointments
- Reduce dependency on paper with the ability to sign on glass and capture closing commentary
- Improve your NPS with instant customer satisfaction feedback
Residents portal
Offer industry-leading customer service to your residents.
Benefits
- Exceed customer expectations with a self-service portal
- Provide your residents with the functionality to communicate with you live in clixifix®
- Reduce paper usage by sharing documentation live in the Residents Portal
- Improve your residents access to information which is key to them 24/7
Demo sandbox
Allow for seamless experimentation of all clixifix® functionality.
Benefits
- Experiment with features with no limit to data entry
- Provide your new users with an environment for training and development
Premium calendar & scheduling
View and manage your workforce and schedule them to appointments.
Benefits
- Schedule your workforce based on availability
- A richer set of calendar customisation capabilities
- Understand appointments associated to each of your workforce
- Reduce workforce diary conflicts
Configurable forms
Reduce your reliance on paper forms by building them directly into clixifix®
Benefits
- Ready-made components for easy document creation
- Ability to capture digital signatures
- Automate the creation of inspection lists and audits
- Exportable as a PDF
Defect costs analysis
Truly understand how much aftercare is costing your business.
Benefits
- Capture and store cost centres on clixifix®
- Track and report on profit loss & gains associated with your aftercare
Complaints module
Ensure you have a robust complaints process within clixifix®
Benefits
- Improve your compliance with the NHQB
- Utilise predefined workflows to manage new or ongoing complaints
- Communicate via email directly from within the complaint’s module
- Keep up to date with the complaint’s module live activity feed
Book a demo
Have a question? Need help getting your Free Trial started? Maybe you just want to say hello?
Clients
Testimonials
“Before we started working with clixifix®, queries and defect issues from customers were coming to the team via emails, which was causing delays in raising tickets for contractors. Once we started working with the at clixifix® our working process became much more efficient”
“I would highly recommend clixifix® to any company, particularly for defect management. clixifix® was a really easy system to get on board with and to navigate. It makes our lives so much easier”
“Our vision is to design and build quality homes that people aspire to live in, and we are proud to build high-quality homes that bring something different to the areas in which we operate. The team at Story Homes now use clixifix® to manage all aftercare queries on their new build developments ”
“The team at Higgins Group use clixifix® to manage all aftercare queries on their new build developments. This ensures communication is centralised and everyone is on the same page when it comes to aftercare – from the internal team, to their clients, and their contractors”
“As a result of our successes over the last five years we have created a pipeline that comprises over 3,000 homes. This is in addition to the sector-defining deals we continue to lead on with some of the UK’s largest institutional investors, developers, housing associations and councils. The team at Ilke Homes use clixifix® to manage aftercare queries on their new builds from all their clients from one place.”
“Using clixifix® has had a huge impact on our approach to communicating to customers and contractors and has improved our efficiency and visibility. Using a system like this has brought us in line with other developers and has given us clear and concise reports and analysis.”
clixifix® is the NHQB’s first accredited supply partner. Learn more about our partnership and download our free resource today.
Learn moreOr find out more about the NHQB, visit their website at www.nhqb.org.uk
How to be compliant with the NHQC?
October 2022 | 1.33 MB
Latest blog posts
How clixifix® is connecting aftercare teams and operations
19K+
CONNECTED SUBCONTRACTORS
130K+
clixifix® USERS
1.8m+
DEFECTS RESOLVED
295K+
PROPERTIES MANAGED