Customer Care, simplified.

clixifix® is a web based defect and repair resolution platform. 
It delivers lower costs and higher customer satisfaction.
clixifix® enables the whole team to collaborate on snagging, reported defects, customer queries and aftercare conversations.

Struggling with your defects and repairs?

Do you find that your Customer Care team are struggling to manage and assign defects and repairs within your Key Performance time frame?  Are you hindered by sub-contractors who aren't reachable by phone?  Are you managing and recording your Customer Care issues in a Spreadsheet?  You're not alone! 

With many years experience in the House-building and Construction industry, we've seen the way these issues are currently handled.  We're here to tell you that there IS a better way.  Enter clixifix®.  A 100% web-based portal specifically designed to help you effectively administer your Customer Care tasks and direct your Defect Management and Repair processes.

Better Customer Care starts with better communication

The most frequent complaint from new home buyers is a lack of communication between them, the Principal Contractor and any associated Sub-Contractors.  clixifix® solves this issue by allowing all relevant stakeholders to communicate with each other in the one place at any time on any internet connected device with a web browser. 

Gone are the days of Customer Care teams chasing Operatives on the phone trying to schedule a repair or Residents being kept in the dark with regards to Defect Repair Scheduling. 

The clixifix® web portal offers a clear and direct line of communication which reduces frustration and confusion for your clients, residents and sub-contractors. 

Available Anywhere*

100% web-based, no software to download or install, no training required. You and your team will see the benefits in a matter of days. Forgot to close a ticket before you left the office? No problem, just sign in to clixifix® from home!

Choose who receives notifications, so that they can keep up to date in real time with your clixifix® activity via notifications on the go...

*Providing you have an internet connection clixifix®is available anywhere, be it on desktop, laptop or tablet.

...once we decided to push the button on our plan, we were up and running in a matter of days.
I now have all of the info in one place, any communications between ourselves and the resident is immediately in one place for reference.
Pocket Living
..conversation feature is extremely useful, it ensures that the whole team is fully informed.
Bewley Homes
It is designed solely for the purpose of looking after your Customer...
GallifordTry Partnerships NE
Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings. The company has its head office in Castlefield, Manchester, but works across the United Kingdom.
Urban Splash
Story Homes provide high quality homes across Cumbria, the North West, the North East & Scotland
Story Homes