Insights / blog

November 24, 2022

Griggs Homes praises clixifix® for simplifying and reducing their reporting time 

Bespoke new build homes and exclusive developers, Griggs Homes are delighted with the way defect and repair resolution software company, clixifix® have supported and improved the overall efficiency across the company especially with reporting.  

Jess Austin, Client Care Manager, Griggs Homes says

“clixifix® is simple to use, it has improved communication across all parties this in turn has ensured that there is accountability for each job. The improvement in reporting has been drastic, previously it would take up to four hours to collate all the information for our meetings. Now it takes half an hour which is so much better, and the reports are all available for our superiors to monitor.”  

Based in Borehamwood, Hertfordshire, Griggs Homes have decades of experience within the housing industry. They have expertise in development, construction, planning permission, cost control, architectural design and interior design.  

James Farrell, CEO and co-founder of clixifix® said

“It is always a proud moment when we see our software have a positive impact on a business. We are passionate about making it easier and easier for our clients to do their job. Reporting can be a long and arduous job, but as you can see Griggs Homes reporting has gone from four hours to half an hour.” 

What is clixifix®?

clixifix® provides defect and repair resolution software that will deliver lower costs and higher customer satisfaction. Their software is being used by housebuilders, principal contractors, subcontractors and housing associations. Simple to implement, clixifix® instantly creates tickets, delegates jobs, and collaborates with stakeholders. clixifix® launching an innovative Technicians App to help improve efficiency within their defect management platform. 

The clixifix® app will revolutionise the last mile customer engagement, geo location mapping and messaging technology, real-time tracking of the service technician, accurate ETAs, and two-way communication. In a revolutionary move in the sector the clixifix® app will deliver the same user experience that consumers enjoy with household brands such as Amazon, Uber, DPD and Just Eat. 

Learn more from our customers on how clixifix® is supporting better defect management efficiency through our secure web based application