August 26, 2021
2 min read
clixifix® are thrilled to announce that Kuroapatwa has chosen to implement our award winning Customer Care and Defect Resolution platform.
Kuropatwa Group is a London-based property development and construction company that has been delivering homes since 2006.
Headed up by Alex and Oliver Kuropatwa they are not simply a developer, but also an integrated, delivery focussed housebuilder, whose operations are expedited, de-risked and made more flexible by their in-house contracting business.
Our business has grown considerably over the last 3 years and previously we’d been able to manage defects and aftersales care in a fairly rudimentary manner, with excel spreadsheets and a dedicated defects email address. However as the number of completed units has grown we needed to find a more efficient way of managing the process. clixifix® automates much of what was once quite a labour intensive process of defect diagnosis, scheduling relevant subcontractors, and remediation. Most importantly it helps also helps manage the expectations of new residents.
Toby Thorpe, Operations Director
This structure and the desire of a hands-on management team gives Kuropatwa the agility to navigate the complexities of gaining planning and delivering projects with exemplary pace and efficiency.
Relentlessly dedicated to delivering legacy projects where all stakeholders can celebrate innovative and transformational placemaking, Kuropatwa’s projects are often on highly complex and constrained sites, that they have unlocked through atypical approaches that maximise density, and incorporate inspirational designs that have won numerous high-profile awards.
They operate independently and in partnership with investors as well as public and private landowners.
The implementation of clixifix® enables Kuropatwa and their contractor supply chain to be on 1 real time reporting channel making communication, audit trail and SLA delivery clear and simple.
To learn more about how you can save time, boost profits and improve your customer care delivery please visit our website and arrange your free consultation today.
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