Our story

We’ve come a long way.

2 million + defects resolved
170,000 users / 380,000 properties
Acquired by SmartCraft Group May 2024

After many years working in the house building and construction industries, nothing frustrated us more than the customer care systems we used.

We tried process after process, from paper files to emails and complex spreadsheets – all of them time-consuming, all of them ineffective and painful. In 2012, we decided to flip these negative experiences into a positive and began to develop clixifix®.

When we looked at the enterprise software already out there we discovered it was difficult to implement, expensive and lacked transparency. In a nutshell, small to medium sized businesses couldn’t afford it and the bigger companies who could, didn’t like that the software simply wasn’t easy to use or display.

This was all the motivation we needed to press on with our own solution. clixifix® quickly took shape as a software application designed to help alleviate all the customer care problems we’d encountered over the years. Our one simple goal: If there’s a problem, let’s make it clear and easy to solve.

We wanted to save people time and money as well as help them improve levels of customer satisfaction. One platform for all customer care issues to be logged and accessed by everyone who needed to be involved. One that promoted collaboration to quickly and effectively find the best solution to any problem.

As things stand today, clixifix® is being used up and down the UK by hundreds of businesses who are finally and thankfully saving the time, money and effort that they just don’t have to waste. Contact us today to arrange a demonstration or free trial to simplify your customer care and satisfy your clients.

We Are On A Mission

clixifix® is one of the fastest growing property technology products in the UK, and our mission is to simplify customer care in the construction sector.

Our expert construction, software and design team deliver modern technologies to the construction sector in a fuss-free, simple and easy-to-use way.

We value each other, our customers, and our mission. We are building a culture here at clixifix® that’s proud to put people first.

About SmartCraft

SmartCraft Group is the leading Nordic provider of software solutions for the construction industry, helping businesses simplify everyday work and operate more efficiently. From planning and visualisation through to on-site delivery, customer communication and aftercare, its solutions are designed to improve productivity, strengthen collaboration and give teams greater control over their operations.

As part of SmartCraft’s Enterprise business area, clixifix® helps housebuilders and commercial contractors manage defects, repairs and customer care more effectively. By bringing communication, workflows and project information into one central platform, clixifix enables teams to reduce costs, improve visibility and deliver a better experience for customers.

Together, SmartCraft’s ecosystem of specialist software solutions empowers construction businesses to streamline processes, reduce risk and focus on delivering high-quality projects from first sale to final handover and beyond.

Trusted by

184.000+

Plumbers, electricians, painters, contractors and other entrepreneurs who benefits from increased productivity and profitability everyday using SmartCraft.

Key partnership

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