After many years working in the house building and construction industries, nothing frustrated us more than the customer care systems we used.

We tried process after process, from paper files to emails and complex spreadsheets – all of them time-consuming, all of them ineffective and painful.

In 2012, we decided to flip these negative experiences into a positive and began to develop clixifix®.

When we looked at the enterprise software already out there we discovered it was difficult to implement, expensive and lacked transparency.

In a nutshell, small to medium sized businesses couldn’t afford it and the bigger companies who could, didn’t like that the software simply wasn’t easy to use or display.

This was all the motivation we needed to press on with our own solution. clixifix® quickly took shape as a software application designed to help alleviate all the customer care problems we’d encountered over the years.

Our one simple goal: If there’s a problem, let’s make it clear and easy to solve.

We wanted to save people time and money as well as help them improve levels of customer satisfaction. One platform for all customer care issues to be logged and accessed by everyone who needed to be involved. One that promoted collaboration to quickly and effectively find the best solution to any problem.

As things stand today, clixifix® is being used up and down the UK by hundreds of businesses who are finally and thankfully saving the time, money and effort that they just don’t have to waste.

Contact us today to arrange a demonstration or free trial to simplify your customer care and satisfy your clients.

We bring construction companies & their customers together.

Housebuilders and Commercial Contractors struggling with your Customer Care approach, here’s the solution.

clixifix® defect and repair resolution software will deliver lower costs and higher customer satisfaction.

 

Our mission

We Are On A Mission. clixifix® is one of the fastest growing property technology start-ups in the UK, and our mission is to simplify customer care software in the construction sector.

Our expert construction, software and design team deliver modern technologies to the construction sector in a fuss-free, simple and easy-to-use way.

We value each other, our customers, and our mission. We are building a culture here at clixifix® that’s proud to put people first.

Our investors

Northstar Ventures.

clixifix® is an equity and angel-backed business. Our investors are experts in Construction and PropTech.

Supporting regional entrepreneurs with global ambitions since 2004. Northstar Ventures provide early stage venture capital and impact investments to entrepreneurs with big ideas.

The founders in our portfolio are innovators, designers, engineers, scientists, business chiefs, agents for social change and much much more.

 

Key partnership

Housing Associations and housebuilders play a pivotal role in society, according to PBC today, in England alone, Housing Associations are responsible for more than 4.4 million properties. This means...

Over the past five years, there has been a notable change in the expectations of residents, thanks to the rapid progression of development and implementation of technology in the housing industry. ...

The construction industry is constantly evolving, a large part of this can be attributed to the investment boost in more sophisticated software. The implementation of construction software and...

We are excited to announce that we received a top prize at the Housing Digital Innovation Awards 2024! The awards celebrate businesses that are striving for change and innovation in the UK housing...

There is nothing better than an issue being solved quickly and efficiently. Residents will understandably be worried about getting their defects resolved. The defect could be impacting the...

Construction and defect management businesses are always looking for ways to innovate, progress and adapt to trends and changes that may occur within their industry. Ongoing trends include...

What is a digital workflow? A digital workflow is the automation of any process that an organisation uses to get things done. It includes the procedures, tools, and plan for carrying out a series...

We are proud to announce that we have been nominated as a finalist for the 2024 Housing Digital Innovation Awards within the Best Customer Experience Innovation (Suppliers) category. The awards...

Seeking Feedback from Customers Feedback provides invaluable insights into what you’re doing well and where there’s room for improvement. By consistently seeking out customer feedback, you can...

Providing regular communication and transparency improves the link between the housebuilders and the customers. Regular updates about the progress of defect rectification not only keep homeowners...

To discuss the evolving aftercare challenges, we conducted an in-depth focus group in the heart of the capital. This focus group helped us to receive vital constructive feedback that allows us to...

Operations play a vital role in defect management and customer satisfaction, the construction processes require everyone to be singing off the same hymn sheet to deliver high quality work. Cohesion...

Our experienced experts
Abby
Abby

Customer Success Manager

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Barry
Barry

Co-Founder & Board Member

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Christina
Christina

Business Development Manager

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James
James

Co-Founder & CEO

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Lucia
Lucia

Sales Development Manager

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Laura
Laura

Accountant

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Neil
Neil

Software Tester

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Richard
Richard

Northstar Investment Manager

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Careers

We are always on the lookout for talented individuals.

We’re building a world class SaaS business, solving the challenges for construction customer service teams whilst turning ‘good moments’ into ‘great’ by sharing best practice.

 

View our existing vacancies