Russell WBHO is the new name for Russells Construction, after successfully merging with global construction giant WBHO. The organisation undertakes new build & refurbishment projects for developers and end users across the North West and beyond. Support team, Customer Care
Russell WBHO has grown to become one of the North West’s largest and most successful construction firms. Since it was founded in 1997 it has grown from a small regional contractor to a multi-million pound business operating nationally.
Russell WBHO takes great pride in the high quality of service delivery and client satisfaction. Key to that success is developing close working relationships with clients and adding value to projects. The team can offer design, installation and project management of structural, architectural, mechanical and electrical services.
The merger of two successful businesses - Manchester based Russells Construction and global construction giant WBHO - formed Russell WBHO in 2018, a landmark moment to support the growth ambitions of both companies.
Russells Construction was established by brothers Andrew and Gareth Russell, and has a corporate ethos based on teamwork, integrity and loyalty. The company started with external works and industrial property contracts before moving on to commercial office space, logistics, residential, retail and leisure. Russells Construction made a name for itself with further expertise in high rise development of constrained city centre sites, hotel development and student accommodation schemes.
Founded in South Africa, WBHO was first established in 1970 as Wilson-Holmes. Following a number of mergers in the subsequent four decades, the group WBHO construction emerged in 1996. WBHO is the largest construction company in South Africa and, together with its Australian subsidiary Pro Build, the group has one of the largest construction footprints in the southern hemisphere and an enviable global reputation, working on some of the world’s most high profile construction projects.
More about WBHO here - https://www.wbho.co.za/
Russell WBHO currently has more than 240 employees in the UK, and several hundred sub contractors and suppliers. With a turnover in excess of £160m, the firm has demonstrated strong and sustained growth over the last two decades, establishing itself as one of the pre-eminent contractors in the region.
Russell WBHO is managed by shareholder directors Andrew and Gareth Russell. The board of directors also includes Lee Downs, John Millward, Nick Sunderland and Chris Harper.
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Very happy with the training received from clixifix®, and looking forward to starting using the system. It will help my work load massively, and make things much easier for our department
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Peter Ward Homes have been building quality new residential properties since 1978 in East Yorkshire and North Lincolnshire.
Would you recommend clixifix to other house builders? I would, it has never let us down. It is a superbly easy system to set up and use.
Kendrick Homes deliver quality new Homes in outstanding locations across the West Midlands, Staffordshire, Warwickshire and Worcestershire in the UK.
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Jackson & Jackson Developments own and manage a range of residential and commercial sites across the East Midlands, with a strong focus on our heartland of Lincolnshire.
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Gatsby Homes are a family inspired company, both in the formation structure of the company and the ethos of the homes we deliver. Based in the NE our intentions are to bring homes to the region that are of excellent design, built to an outstanding quality and being finished to the highest standards.
FEC is an international developer and operator of residential, hospitality, and commercial ventures. Since expanding from its Hong Kong roots, the Group has launched operations in 10 countries, with particular focus on mixed-use and residential developments in the Asian and Australian markets.
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Court collaborates to make property projects happen. As a dynamic and experienced team with a network of trusted collaborators and investors, Court has a proven portfolio of successful developments across Greater Birmingham.
My opinion is that its been a game changer for our department, and I genuinely could not be without clixifix now!
Specialists in complete solutions for registered providers. Lane End Construction build modern homes people want to live in, they are delivered on time, on budget and to the highest standards with safety as the top priority
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Francis Jackson Homes is a family owned housebuilding company specialising in well built traditional homes across the South Midlands.
Ballymore are an international property development company with a reputation for innovative projects that push boundaries and energise cities.
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I have been looking for a simple to use system to track the progress of snagging items from our developments alongside the issues our customers raise in the first few days of living in their new homes. clixifix® meets this need whilst giving our contractors and customers easy access to enable them view the progress and details as well.
clixifix® automates much of what was once quite a labour intensive process of defect diagnosis, scheduling relevant subcontractors, and remediation. Most importantly it helps also helps manage the expectations of new residents.
We’re a Shropshire-based housing developer dedicated to making the county a great place to live, building homes in which people can thrive and from which they can enjoy the many benefits of the local area.
Established in 1992, Fermac Properties has worked all over Northern Ireland, across the Residential, Commercial and Civic sectors.
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At Dickie and Moore Homes, we are able to offer a level of service and care that goes above and beyond other housebuilders
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Q. How has clixifix® changed your customer care approach? ''It is much easier to go back to residents on defects and queries as most of the updates are already within clixifix®– much more efficient for our team.''
A provider of housing & community services, offering support to people in all areas and stages of life and circumstance.
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire.
We put our customers at the heart of everything we do. clixifix® will be an integral part of our future.
“Customers are the life blood of our business and by investing in the Clixifix software solution it means we have the ability to enhance and streamline our after care service.”
''After significant research we choose clixifix, the clixifix team made the building and implementation of the system seamless.”
We chose to implement clixifix as it’s one of the best aftercare management systems on the market. We aim to take our processes and procedures to the next level and this system will help to ensure our purchasers receive the very best aftercare service possible.
As a Business, we are very excited to be rolling out our new Customer Care Portal throughout October, in association with the clixifix® Team. It is clear that clixifix® will support our valued Customers & Supply Chain, further underpinning Gilbert & Goodes commitment to providing excellent Customer Care.
Pobl, a group of companies offering homes and support that make a real difference. “Pobl” is Welsh for “people”. Their name recognises that what matters most to them are the individuals, families and communities they serve, the people they work with and the talented, committed people who deliver their services.
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Caddick Construction Ltd has built its exemplar reputation for delivering high quality new build, refurbishment and civil construction on a 42 year heritage.
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Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings. The company has its head office in Castlefield, Manchester, but works across the United Kingdom.
We had been using an alternative tracking system as a way of tracking our defects which was very labour intensive and difficult to monitor. As the number of units per site has grown we needed to find a more efficient way of managing our defects management process. clixifix has been instrumental in achieving our goals of a streamlined system and offering excellent Customer Care. The implementation of clixifix was seamless and I have been very impressed with the team and their support
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We have chosen clixifix® to streamline this process, it means enquiries are more efficiently dealt with, customers are able to easily access information about their enquiry, as well as other important property information.
We chose Clixifix to provide our clients and client agents with a transparent and reactive system for reporting and managing defects, together with providing us with the ability to manage cost, time and performance of our own staff and subcontractors”
Sandway Homes were signposted to clixifix® by our Building Contractor due to its reputation as a defect rectification platform and its ease of access and ‘usability’ across all stakeholders.
We are always looking to improve our customers’ experience; so clixifix® was a no brainer to help us better our aftercare service.
“We’re building more homes in our current three-year strategy than we did over the previous 15 years combined. With 300 new-build homes due to deliver this year alone, we needed a robust system to help us manage this growth. Moving into your new home should be an exciting and smooth experience and, as ambitious as we are about development, offering excellent customer experiences is very important to us, so we’re planning to use clixifix® to enhance the way we resolve any defects and to help us focus on continuous improvement. We’re looking forward to a long and successful partnership.”
‘We’ve listened to our clients and found clixifix® offers a modern-day solution to customer care and a way of providing clear communication channels to our customers and subcontractors in relation to issues with a property’.
Arbora Homes has been looking for an efficient and easy to use system to improve the quality of our aftercare service which we believe to be of upmost importance to our homeowners. Clixifix is what we had been searching for! We are looking forward to rolling out the Customer Care Portal over the next few weeks.
With our business going through substantial growth, we needed a robust CRM system that not only we could rely on, but our customers also. clixifix® allows us to capture all sections of the customer journey from handover and snagging, through to the end of the DLP. Keeping track of all details in a central location with date and time stamp is also a great feature for accuracy and ownership. The introduction of clixifix® in our business will allow us to efficiently manage the process of defect rectification.'
We at Morlich Homes decided to look into clixifix after some fantastic feedback during some NHBC training sessions. From the initial one to one sessions with Fiona we knew that there was a part of the process that we were missing at Morlich that we could tie together so simply with the right tool. clixifix has been that tool, its straight forward to use and understand, holds all the relevant data in one area and its available at the click of a button when you need it. We are very much looking forward to the positive impacts and changes it will make to the after sales process
"When you buy a home, even a Gray Homes one, there may be snagging issues. We are delighted to announce today that our customers are going to be supported by clixifix® Customer Care, simplified software after settlement."
"In the end it was just as much the clixifix® team as it was their product that made it easy for us to sign on the dotted line."
Gade Homes has a well-earned reputation as a quality house builder in both urban and rural locations.
When it comes to customer care, we never forget that the sales process doesn’t end with you moving in; our Customer Charter sets out the high level of service and responsibilities you can expect.
With the business continuing to grow and move more to the housing sector we felt we needed a system that we could rely on with a proven track record. clixifix gives us the comfort and resources to capture and control all aspects from handover and snagging, through to the end of the defects period. Being able to control all details from a central location with full access to all sites without having to continue using several spreadsheets for different projects and maintaining is a great feature and will streamline our aftercare across the board on customer satisfaction.
We're a leading housing association with a clear social purpose, providing homes and services people want and can afford.
A S Homes (Scotland) Ltd has established an excellent reputation for the development of niche housing projects featuring well-designed, high specification homes.
Peveril Homes has over 30 years of high-quality traditional house-building experience.
We specialise in working with housing associations and local authorities to create new affordable homes which people aspire to live in.
Blue Cedar Homes specialises in providing distinctive homes for people who want to get the most out of their retirement and value the quality of their living environment.
We look forward to using clixifix® to streamline and simplify the snagging process on our developments
Mulbury are an award-winning developer with specialist divisions in affordable homes, care, city, residential and land procurement.