We are hiring Customer Success Executives.
This is a permanent position based in the clixifix® head office The Evolve Building, Cygnet Way, Rainton Bridge South Business Park, Houghton-le-Spring, Tyne and Wear, DH4 5QY.
We are Team clixifix® and we are definitely a little bit different (good different). Hopefully, so are you.
clixifix® is one of the fastest growing property technology start-ups in the UK, and our mission is to simplify customer care software in the construction sector.
We have big plans and we are growing our team.
Our people are our most valuable assets and we work hard to make sure every employee is given the freedom, tools and support to do their best every day.
Based at ‘The Evolve Building’ in Rainton Bridge, Houghton Le Spring we’re building a world class SaaS business, solving the challenges for construction customer service teams whilst turning ‘good moments’ into ‘great’ by sharing best practice.
This is a chance to join the founding team at ground zero, to put a story on your CV that changes your life, but more importantly to be part of a team that live and breathe SaaS and customer service, committed to making the very most from this unbelievable opportunity.
We don’t promise unlimited away days and free doughnuts, but we do promise the rewards, opportunities and recognition are limited only by talent and ambition.
If you want to join a start-up that isn’t just playing at this, that can change your life, and you have the right attributes (which are more important than experience) to thrive in such an environment, you may well be a clixifix® person.
About the Role
What you’ll be doing:
You’ll be speaking with customers on the phone, via email and live chat, answering their queries, providing advice and creating a great rapport, always delivering high levels of customer satisfaction
Be knowledgeable on all products offered, and team up with co-workers to deliver excellent customer service
Provide online, interactive software demos to assist with onboarding customers
Work with the Sales team to configure new accounts with client data and ensure a smooth onboarding process
Work with our Customer Success and Tech teams to help resolve any issues
Work closely with our Customer Success to ensure any necessary tasks are completed
Check in with existing clients using our Customer Journey at predetermined milestones, ensure they don’t have any problems and identify opportunities to up-sell new products.
About You
We are more interested in your skills, attributes and drive than your experience. Sure, tell us all about any roles or experiences that align to this one, but we want to find out about you more than your last role. We will want to hear about experiences – in or out of work, that demonstrate the skills and attributes that are important to success in this role.
We feel we can be picky – and whilst we know great people are seriously hard to find, if we choose you it’s because we believe in your ability to play a great role in our future – not just ‘do a decent job’.
Hopefully you feel you have the ingredients and drive to be hugely successful, your goals are probably bigger than your peers, and with the right coaching, support and development can achieve whatever you set your mind to.
Whilst we appreciate no one is great at everything your commitment, resilience, curiosity and coach-ability are all likely strengths.
Additional Information
What more is there to say? Obviously, we offer an extremely competitive package of remuneration (+ pension) to attract the best and 26 days holiday.
Our interview won’t be the easiest –but we will certainly be able to share some of the excitement around clixifix® and this opportunity.
Please email your CV and Cover Letter for this role to careers@clixifix.co.uk
If you’re a Recruitment Agent, thank you for your interest, however please note that we find and employ all of our team members directly rather than via agencies.