Insights / blog

May 20, 2024

The adoption of mobile applications within the housing industry

The housing industry has undergone a significant transformation in recent years, underpinned by the integration of technological mobile apps into property transactions. This paradigm shift has not only streamlined the process for buyers, sellers, and agents during the initial sale process, but has also revolutionised the way we approach housing maintenance. 

Convenience and efficiency have become paramount in today’s fast-paced world, even in the realm of home repairs and maintenance. Traditional methods of hiring technicians or contractors for repairs have evolved with the advent of technology.

Mobile applications are revolutionising how homeowners access repair and maintenance services, providing a seamless, user-friendly platform to connect with skilled professionals and handle repairs effectively. The innovative platforms make it easier for homeowners to book reliable skilled professionals for their home repair needs, leading to the rise in adoption. 

How mobile application development is transforming the sector’s future

Thanks to the ability to bridge the gap between service providers and customers, applications in the housing sector have gained immense popularity in recent years, catering to a broad spectrum of home repair needs. 

With just a few taps on their smartphones, users can now effortlessly book experienced professionals for various tasks, eliminating the hassles of traditional service searching.

Mobile technology is appealing to industry players, including housebuilders, housing associations, principal contractors and subcontractors for the following reasons: 

  • First-time fix: ease in identifying the issue, sending the right person, with the right skills, at the right time;
  • Financial efficiency: reducing overhead costs and minimising waste;
  • Streamlined experience: applications handle administrative tasks such as scheduling and payment processing, freeing up valuable time that would otherwise be spent on paperwork.
  • Improved tenant experience: the ability to self-serve via online tools and applications along with instant notifications and updates on actions provides users with an enhanced experience.
  • Transparent view of progress: a centralised platform provides all partners involved with a holistic overarching view of actions in real-time, ensuring an integrated approach to the maintenance process.

Adopting clixifix’s® software to streamline housing maintenance and repair management

Clixifix®’s innovative Technicians App helps improve efficiency within their defect management platform, providing real-time updates to residents regarding arrival times for repair/ customer care work scheduled for their property.

By offering real-time tracking of the service technician through geo-location mapping, accurate ETAs, and two-way communication though direct messaging, the application revolutionises the last mile customer engagement. 

A word from our CEO and co-founder, James Farrell

“In today’s tech-savvy world consumers prefer digital interactions over traditional methods, have high expectations and want to be regularly informed about each step of their customer experience. By integrating mobile application technology, contractors can keep consumers updated, offering a streamlined, enhanced customer care experience for both the builder and their customers.”


Mobile application development has disrupted the traditional home repair and maintenance landscape by providing a streamlined and efficient way for users to access skilled professionals. As technology continues to evolve, the adoption of mobile applications in the housing sector is poised for further growth and innovation, revolutionising how we approach home repairs in the modern age.