Are your Customer Care team members using the best tools for the job?
In the Digital Age, where people’s opinions reach far and wide, consumers are far more empowered than ever before. A bad...
Reducing your reliance on paper
Paper usage in business is becoming a significant issue in today’s climate of Environmental Sustainability. Research shows...
Ask clixifix: “How can we manage our sub-contractor’s approach to aftercare?”
Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for...
“If you take care of the little things, the big things look after themselves.” – Emily Dickinson
A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of...
What is Net Promoter Score (NPS) and why should you care?
How well do you know your customers? Are they happy with the current level of customer service they’re receiving? What...
Acorn Cardiff & clixifix®
We’re delighted to announce that Acorn Cardiff have joined the ever-growing clixifix user base! After originally joining us...
Ask clixifix: Managing Customer Expectations
Hello and welcome to our very first edition of ‘Ask clixifix’. Ask clixifix will be a monthly article where we take an...
Burrington Estates and clixifix®
It is with great pleasure that we welcome Burrington Estates to the clixifix® community! Burrington Estates is at the...
Customer Service in the construction sector – measure what matters.
As the old saying goes: if you can’t measure it, you can’t manage it; and if you aren’t managing it, you probably can’t...
Antler Homes & clixifix® – Customer Care, simplified.
We are thrilled that Antler Homes are implementing clixifix® Customer Care, simplified software. Renowned for creating...
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