Metropolitan Thames Valley Housing (MTVH) has been delighted with defect management software specialists clixifix® as their implementation has allowed them to have more time to focus on complex issues. 


As a provider of affordable housing for people living in London, the South East, East Midlands and East of England, MTVH needed a system in place to allow them to communicate with multiple locations and teams.

“Being able to integrate clixifix® into our systems has been hugely positive.

The team at clixifix® have been very supportive and they put customer service at the forefront of everything.

clixifix® has undoubtedly saved us time, it has given us the opportunity to explore more complex defect management issues. Using the rich data provided by clixifix® it has allowed us to make more data driven decisions.”


clixifix® has given the team a platform to efficiently contact customers remotely and comprehensively report projects and issues. With a system in place, MTVH now has time to focus on a deeper level of customer service and free up head space for complex defect management. 
Michelle also adds that working with the clixifix® team has been very smooth: “We’ve had regular meetings and have built great working relationships with everyone at clixifix®. Everything happens refreshingly quickly.”
Metropolitan Thames Valley is one of the UK’s largest housing associations. They believe everyone should have access to a home and the opportunity to live well.
In the 1980s, with home ownership central to Government housing policy, both housing associations introduced shared ownership schemes, making it easier for people to get a foot on the housing ladder. Metropolitan went on to provide care and support services, while Thames Valley Housing began to provide keyworker accommodation for NHS Trusts and student accommodation.
The new century saw Metropolitan take over the management and regeneration of the Clapham Park and Ashmole estates in Lambeth, while Thames Valley Housing opened its largest private finance initiative scheme in Woking. In 2012, Thames Valley Housing launched its market rent business, Fizzy Living.
The two organisations joined in October 2018 and, in total, own, manage or administer around 57,000 homes. Together, they want to improve the services they provide to customers, do more in their communities and build a better future for generations to come.
MTVH are a team of more than 1,800 colleagues dedicated to building more affordable homes and creating thriving communities across London, the South East, East Midlands and East of England. They also provide quality care and community regeneration services.  
People are at the heart of everything they do. That includes their own people too. In return for their hard work they offer their staff a competitive salary, a range of career development opportunities and a diverse, open and inclusive working environment.
A member of the National Housing Federation and the G15 – which represents London’s largest housing associations – they are building more homes to address the national shortage of affordable housing.